波特县警长部门利用 DocuWare 实现文档管理数字化
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- DocuWare
技术栈
- Document Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 国家安全与国防
- 安全与公共安全
适用功能
- 商业运营
用例
- 监管合规监控
- 远程资产管理
服务
- 系统集成
关于客户
波特县警长局是美国的一个执法机构。它雇用了 150 多名在刑事司法系统工作的警官和平民。该部门还设有 911 调度中心，并管理和存储整个县的逮捕令。由于预算削减以及需要管理大量文件（包括逮捕令、案件报告、罚单和监狱文件），该部门面临着挑战。
挑战
波特县警长部门面临着预算削减和需要管理大量文件（包括逮捕令、案件报告、罚单和监狱文件）的挑战。存储和检索这些文件的过程效率低下且耗时。例如，逮捕令存储在文件柜中，必须由处理紧急呼叫的调度员进行验证。案件报告需要打字、打印并重新输入执法管理程序，每天需要花费六个小时。该部门还要处理大量的监狱记录，并且县政府要求保存每张罚单的副本 10 年。
解决方案
该部门实施了文档管理系统 DocuWare，以数字化和管理其文档。逮捕令、案件报告和罚单都被扫描到 DocuWare 中，使其可以快速轻松地访问。监狱还开始扫描所有内部登记表，并在扫描后将纸质文件粉碎。该数字解决方案允许立即验证有效逮捕令，并使前一天的所有案件报告在第二天上午 8:00 之前可用。检索罚单的过程也变得快速而轻松。
运营影响
数量效益
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