Snaplogic > Case Studies > Post-M&A: Integration Made Easy at KORE Wireless with SnapLogic Enterprise Integration Cloud

Post-M&A: Integration Made Easy at KORE Wireless with SnapLogic Enterprise Integration Cloud

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

SnapLogic Enterprise Integration Cloud
Salesforce.com
NetSuite

Tech Stack

SnapLogic
Salesforce.com
Microsoft SQL Server

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Sales & Marketing

Services

System Integration
Software Design & Engineering Services

About The Customer

KORE Wireless is a leading global provider of managed network and layered application services in the Internet of Things (IoT) and Machine-to-Machine (M2M) market. Headquartered in Alpharetta, GA, the company employs approximately 400 people and operates in the telecommunications industry. KORE Wireless is known for its robust IoT and M2M solutions, offering continuous data connectivity to its customers. The company recently enhanced its capabilities by acquiring Wyless Inc., a move that brought in additional platform expertise and deepened its IoT offerings. KORE Wireless serves a diverse range of customers, including those in Fleet Management, providing them with seamless connectivity solutions for cross-country trips. The company aims to offer a single source of connectivity, eliminating the need for customers to manage multiple carrier networks.

The Challenge

KORE Wireless faced significant challenges in consolidating systems and platforms following its acquisition of Wyless Inc. The primary issues were dealing with disconnected and duplicate customer data across multiple sources. The IT and architecture teams were tasked with migrating customer data from six different systems, including KORE and Wyless device management platforms, into a single platform, Salesforce.com. The goal was to achieve a complete view of customers to better serve them across products, platforms, and connectivity services. This was particularly important for providing continuous connectivity for services like Fleet Management, which required seamless integration of multiple carrier networks.

The Solution

To address the integration challenges, KORE Wireless chose SnapLogic as its Integration Platform as a Service (iPaaS) due to its speed and agility. The decision was influenced by previous positive experiences with SnapLogic at Wyless, where it was found to be efficient and user-friendly. SnapLogic's Cloudplex and Groundplex were utilized to connect all platforms, pull in relevant customer data, and standardize it in Salesforce.com. This integration eliminated data duplication and improved visibility into customer connectivity needs. Additionally, the IT team connected three different ERP systems, including NetSuite, Sage 300 ERP, and Microsoft Great Plains, into Salesforce.com. This allowed the finance department to access accurate financial reports and billing information, further streamlining operations.

Operational Impact

SnapLogic enabled KORE Wireless to rapidly build integrations without needing a fully staffed team of integration developers.
The integration reduced license costs by consolidating platforms, saving over $100,000 in Salesforce.com license costs.
KORE Wireless achieved complete visibility into customer data, improving accuracy, efficiency, and productivity.
Automated tasks and jobs were implemented to parse through millions of rows of carrier data records, significantly reducing processing time.
SnapLogic's pre-built connectors, called Snaps, facilitated a 54 percent reduction in time compared to custom coding solutions.

Quantitative Benefit