Process Migration Makes FlowForma Critical Success at ARPS
Customer Company Size
SME
Region
- Europe
Country
- United Kingdom
Product
- FlowForma Process Automation
Tech Stack
- Microsoft 365
- SharePoint
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Oil & Gas
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Predictive Maintenance
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Based in Scotland, Aberdeen Radiation Protection Services (ARPS) is a business that has benefited from the North Sea oil and gas industry. The company provides radiation protection services including contamination meters and leak test equipment to measure radioactive by-products on rigs. Other customers include waste management and healthcare sectors, but the company has gone global through its work with energy companies as far afield as the Middle East and West Africa. Fast-growth encouraged ARPS to revisit existing processes and look for greater efficiencies. Crucially, the company’s 70 meters have to be recalibrated annually by a third-party to make sure they are compliant and fit for purpose.
The Challenge
Aberdeen Radiation Protection Services (ARPS) was facing challenges with its paper-based processes that were error-prone and inefficient. The company's 70 meters had to be recalibrated annually by a third-party to ensure they were compliant and fit for purpose. The process of tracking and bringing devices in for their yearly test was largely paper-based with a ring binder used for detailing what meter was on which rig. Scribbled notes were often added if a project was extended and it was easy to make mistakes. Worse still, meters that cost between £2,000 to £5,000 occasionally got lost. Excel® spreadsheets were shared by email with clients, but there was no central repository so up-to-date information was hard to find and access. This was becoming an issue and impacting on revenue. ARPS knew it needed to improve its processes and initially went looking for a document management system.
The Solution
ARPS selected Microsoft 365 and SharePoint, realizing that cloud-based software was a perfect fit for globetrotting employees that needed access to documents from anywhere. FlowForma came into the frame when Appetite for Business, FlowForma’s Scottish Specialist Partner recommended deploying FlowForma® Process Automation to sit on top of SharePoint, to turn inefficient paper trails into seamless workflow. Within a year FlowForma Process Automation would become a core application for the business. Every part of the re-calibration process was set up within FlowForma Process Automation, enabling the business to have complete visibility of each meter’s lifecycle through a single window. Transport documentation with the right customs codes for shipping offshore is generated in the process, along with the printed labels for dispatching units to the rig or re-calibration company. The company also conducts wipe tests for clients, where special wipes are brought back from sites around the world and analyzed for radioactivity. If they’re clean the site is passed and issued with a certificate. Heavily dependent on Microsoft Word documents and Excel spreadsheets, it’s another process that was migrated. A signed PDF certificate is emailed straight back to the client when a site has been cleared, all generated from FlowForma Process Automation.
Operational Impact
Quantitative Benefit
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