PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
Customer Company Size
SME
Country
- Worldwide
Product
- IBM Connections Cloud
- IBM Verse
Tech Stack
- Cloud-based collaboration tools
- Cloud-based communication tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Collaborative Robotics
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
About The Customer
PureFluent is a fast-growing, innovative translation services company with customers in more than 20 countries. Drawing on a small in-house staff and geographically dispersed team of professional freelance translators, the company translates more than seven million words every year and up to 100 different language combinations every month. The company needed a more efficient way to share documents, maintain version control and integrate customer-requested changes.
The Challenge
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
The Solution
Working with IBM Business Partner Artriom, PureFluent adopted IBM Connections Cloud, a suite of cloud tools for collaboration and document management, and IBM Verse, for cloud-based communications. IBM Connections Cloud brings together the company’s business social network with web conferencing and collaboration capabilities, such as file storing and sharing, instant messaging and activity management, all delivered on the highly available IBM cloud. PureFluent in-house staff now share translations with customers and freelance translators faster and more easily, and the company benefits from free guest accounts for customers and translators.
Operational Impact
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