PureFluent：通过云连接合作伙伴和客户，提高生产力
公司规模
SME
国家
- Worldwide
产品
- IBM Connections Cloud
- IBM Verse
技术栈
- Cloud-based collaboration tools
- Cloud-based communication tools
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 协作机器人
- 远程协作
服务
- 云规划/设计/实施服务
关于客户
PureFluent 是一家快速发展的创新型翻译服务公司，客户遍布 20 多个国家。公司拥有一支小型内部员工队伍和一支地理分散的专业自由译员团队，每年翻译超过 700 万字，每月翻译多达 100 种不同的语言组合。公司需要一种更有效的方式来共享文档、维护版本控制并集成客户要求的更改。
挑战
PureFluent 是一家翻译服务公司，在管理其翻译和文档审查流程方面面临挑战。该公司经常从客户那里收到不可编辑格式的文件，这需要工作人员将文本转换为文字处理或电子表格文档。在翻译过程中，维护版本控制是一项挑战，因为 PureFluent 将工作发送给多个地理位置的数百名翻译人员。工作人员还需要管理大量电子邮件和 FTP 事务，以提交翻译供客户审查并确保整合所要求的更改，这也很耗时。此外，工作人员花费大量时间在电子邮件中搜索特定附件。
解决方案
PureFluent 与 IBM 业务合作伙伴 Artriom 合作，采用了 IBM Connections Cloud（一套用于协作和文档管理的云工具）和 IBM Verse（用于基于云的通信）。IBM Connections Cloud 将公司的业务社交网络与网络会议和协作功能（如文件存储和共享、即时消息和活动管理）结合在一起，所有这些都在高度可用的 IBM 云上提供。PureFluent 内部员工现在可以更快、更轻松地与客户和自由译者共享翻译，公司还可以从为客户和译者提供的免费访客帐户中受益。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
IBM social business software connects and empowers employees for competitive advantage
Superior Group, a company providing workforce productivity solutions, found that its employees worldwide felt disconnected from headquarters, regional offices and each other due to outdated internal communication and collaboration tools. The company's intranet had become a top-down affair with little staff involvement, and employees lacked effective tools for anywhere/anytime communications. Those working remotely had limited access to co-workers and company apps. The main method of collaboration was inefficient email, challenging IT staff to manage a growing store of attachments. These factors inhibited the company from achieving its productivity goals.
