Quality Management: Accelerating Issue Resolution Using Quality Management System Software
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Benchmark Quality Management System software
Tech Stack
- Cloud-based software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Automotive
Applicable Functions
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- Training
About The Customer
The customer is a top mobility systems manufacturing and service company with a global footprint. They are a multinational company with facilities and customers all over the world. The company was in need of a quality management software system to streamline the logging of nonconformities and other quality-related issues. They sought to improve issue resolution by establishing an efficient process and increasing visibility between field technicians and quality managers. The company also required in-depth system training.
The Challenge
The multinational company, a top mobility systems manufacturing and service company with a global footprint, was in need of a quality management software system to streamline the logging of nonconformities and other quality-related issues. They sought to improve issue resolution by establishing an efficient process and increasing visibility between field technicians and quality managers. The company also required in-depth system training. The specific IT needs included an intuitive interface for enterprise-wide deployment, mobile capabilities for deployment within multiple facilities, and integrated data analytics & reporting for continuous improvement.
The Solution
The company deployed Benchmark’s Quality Management suite of cloud-based software applications. This enabled them to meet quality program expectations and deliver to customer standards throughout the entire production and distribution lifecycle. The software allowed them to plan, publish and measure facilities to established organizational quality program expectations with appropriate follow-up and responsibility tracking. It also engaged staff in key quality program activities such as compliance tasks, auditing, issue identification, Corrective and Preventative Action, etc. and notified them through automated alerts and reminders. The software also allowed them to record observed defects via Mobile and online reporting; track and manage Root Cause Analysis activities surrounding defect resolution. Lastly, it provided the ability to report and analyze data and key performance indicators by site or across the company through flexible and customizable reporting and data analytics capabilities.
Operational Impact
Quantitative Benefit
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