Quintiles Achieves Compliance, Improves Productivity
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- PowerBroker for Desktops
Tech Stack
- Microsoft Windows
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Endpoint Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
Use Cases
- Cybersecurity
Services
- System Integration
About The Customer
Quintiles Transnational is a leading global pharmaceutical services organization that helps improve healthcare worldwide by providing a broad range of professional services, information, and partnering solutions to the pharmaceutical, biotechnology, and healthcare industries. Headquartered near Research Triangle Park, North Carolina, and with offices in more than 40 countries, Quintiles is a member of the Fortune 1000. The company's competitive edge lies in its ability to leverage data, therapeutic expertise, and global resources through an integrated information technology network. Quintiles manages all phases of clinical trials for organizations seeking to gain FDA approval for their new products. Due to the high volume of information needed for clinical trials, no one collects and manages more data worldwide than Quintiles.
The Challenge
Quintiles Transnational, a leading global pharmaceutical services organization, manages over 13,000 end-user computers. The company wanted to remove the local administrative privileges from all end-user accounts and run a Least Privilege user environment. This would help Quintiles achieve compliance with the FDA’s Title 21 Code of Federal Regulations, increase security, and better protect client and patient data. However, with administrative privileges removed, end-users would no longer be able to run dozens of critical third-party, off-the-shelf software, as well as many in-house developed applications. End-users would also no longer be able to install local printers or any software on their own. No workaround that they had identified would allow applications that required administrator privileges to run, and writing custom install scripts or frequently visiting individual desktops to install software was not a secure or productive solution.
The Solution
With Windows Active Directory installed and 13,000 end-users running Windows XP, BeyondTrust PowerBroker for Desktops was the perfect solution to the issues facing Quintiles. Security, compliance, and productivity were at the forefront of Quintiles needs, and running BeyondTrust PowerBroker for Desktops would enable them to create a Least Privilege environment while increasing their end user productivity. Quintiles Transnational has now deployed BeyondTrust PowerBroker for Desktops on over 13,000 computers. It has met or exceeded all of Quintiles requirements and enabled end-users to access all required applications while running in a Least Privilege user environment. Quintiles Transnational uses BeyondTrust PowerBroker for Desktops to elevate the permission level for the users who need to run authorized third-party and homegrown applications that require higher privileges than those to which the user is normally entitled. This eliminates the need to raise each user’s privilege levels for all applications or to require that the restricted user be provided with a local administrator password to perform the tasks.
Operational Impact
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