Rapid7 > Case Studies > Rapid7: A Game-Changer for Elara Caring’s Cybersecurity Infrastructure

Rapid7: A Game-Changer for Elara Caring’s Cybersecurity Infrastructure

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Technology Category
  • Cybersecurity & Privacy - Endpoint Security
  • Cybersecurity & Privacy - Intrusion Detection
Applicable Industries
  • Healthcare & Hospitals
  • National Security & Defense
Applicable Functions
  • Procurement
  • Quality Assurance
Use Cases
  • Cybersecurity
  • Tamper Detection
Services
  • Cybersecurity Services
About The Customer
Elara Caring is a Dallas-based company and one of the largest providers of home health care in the United States. The company operates across 16 states in the Northeast, Midwest, and Southwest, employing approximately 32,000 caregivers in over 200 locations. Elara Caring serves over 60,000 patients and their families daily. The company is the result of a merger of three home healthcare companies and offers comprehensive personal care, skilled home care, hospice care, and behavioral health services.
The Challenge
Elara Caring, one of the largest providers of home health care in the U.S., faced significant challenges following the merger of three home healthcare companies. The consolidation created new opportunities but also posed difficulties for the company’s IT infrastructure and data security. The Chief Information Security Officer (CISO), Eric Bowerman, was primarily concerned with protecting end-users from phishing and ransomware attacks, which are common in the healthcare industry. The shift to a work-from-home environment due to the COVID-19 pandemic further complicated matters. The company had limited management software on the laptops of remote workers, which meant they did not have the same control as when the employees were in the office. This presented compliance issues related to protected health information (PHI).
The Solution
To address these challenges, Bowerman conducted extensive research, spoke to vendors, and conducted POCs. He eventually selected Rapid7 InsightVM, a leading vulnerability management solution, and Rapid7 Managed Detection and Response (MDR) service for 24/7 threat detection and response. Bowerman focused on the most critical security areas, including endpoint security controls, governance, risk, and compliance, and vulnerability management. Given the small size of the security team and the diverse infrastructure they had to protect, Bowerman was looking for a solution that could act as a 'force multiplier.' Rapid7's MDR solution offered a SIEM, a team of experts, 24/7 monitoring, and proactive threat hunting. Rapid7 also provided a single agent for MDR/SIEM and vulnerability management solutions, which was a compelling argument for Bowerman.
Operational Impact
  • The implementation of Rapid7's solutions significantly improved Elara Caring's cybersecurity infrastructure. The InsightVM agents provided Bowerman with the visibility he needed to identify system vulnerabilities and missing patches. This was a crucial first step in strengthening the company's security. The quality of Elara Caring's metrics also improved, which was beneficial when presenting to the executive council each month. Bowerman appreciated the partnership with Rapid7, highlighting the proactive support from the Rapid7 customer advisors. The overall impact of Rapid7 on Elara Caring’s security environment was positive, meeting Bowerman's expectations.
Quantitative Benefit
  • Rapid7 InsightVM helped Elara Caring reduce vulnerabilities in their systems.
  • The solution provided critical visibility into missing patches and system vulnerabilities.
  • Rapid7's APIs allowed Elara Caring to create a custom security dashboard, improving the quality of their metrics.

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