Relay Technologies: Disrupting E-commerce Delivery with Stream's Customizable Logistics Software
Customer Company Size
Mid-size Company
Region
- Europe
Country
- United Kingdom
Product
- Stream
- Onfleet
- Mintsoft
Tech Stack
- Integration with back office systems
- Logistics software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Inventory Management Systems
Applicable Industries
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Relay Technologies is a delivery business focused on providing a unique delivery model for high-growth retailers. Founded by Nicole Mazza and Jonathan Jenssen, who were previously involved with Stuart, a same-day, next-day last-mile B2B delivery platform, Relay aims to disrupt the e-commerce delivery market. The company focuses on e-commerce delivery networks to empower retailers to accelerate their online sales. Relay's operation is designed to address the growth of online retail in Europe by reconfiguring critical delivery infrastructure. The company emphasizes speed to market and the ability to integrate with retailers' back office systems as key drivers of its success.
The Challenge
Despite the growth in online sales, the delivery network faces tremendous pressure across all phases, including first, middle, and last mile. Differentiation in a crowded delivery market is crucial for success. Relay Technologies, launched in mid-2022, aims to disrupt the e-commerce delivery market by reconfiguring delivery infrastructure to address the growth of online retail in Europe. The company needed a logistics software solution that could handle all touchpoints in the parcel journey, including first, middle, and last mile operations. The choice came down to Onfleet and Stream, with Stream being selected for its ability to meet Relay's unique needs.
The Solution
Relay Technologies selected Stream as their logistics software solution due to its ability to handle all touchpoints in the parcel journey, including first, middle, and last mile operations. Stream's customizability and integration capabilities with back office systems such as warehouse management and inventory management were key factors in the decision. The company initially considered an SME sales strategy, but has since moved into the enterprise space, with integrations remaining an important driver. Stream's off-the-shelf application provided the speed to market Relay needed, allowing them to quickly establish a baseline and build on it to meet their unique network design and customization requirements.
Operational Impact
Quantitative Benefit
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