Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- iland Cloud Backup with Veeam Cloud Connect
- iland DRaaS with Zerto
Tech Stack
- Veeam Cloud Connect
- Zerto
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Utilities
Applicable Functions
- Discrete Manufacturing
- Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Inland Power is an electric utility based in Eastern Washington. The company is responsible for the distribution of electricity to about one-third of the state, serving 32,000 customers with nearly 100 employees. The majority of Inland Power’s employees work in the field, maintaining the lines and extending service in often-rural areas. Over the past few years, the technology available to these linemen has advanced from plain phones to iPads armed with outage data, GPS systems, and more. This has improved the quality and speed of service to customers, but also increased the importance of IT systems in delivering that service.
The Challenge
Inland Power, an electric utility based in Eastern Washington, faced a significant challenge after a devastating storm in 2015. The storm, dubbed a 'storm of the century,' left a path of destruction and caused a week-long power outage for Inland Power's customers. Despite having redundant systems in place, the battery backups failed and the internet connection went down after a week, resulting in a 12-hour period of lost communications. This impacted their phone systems, the outage reporting system, and even communications with first responders. Inland Power recognized the need for two types of resiliency: data protection at a secondary location and the ability to fail-over and operate from a secondary location quickly and reliably.
The Solution
Inland Power, a long-time Veeam customer, started by learning more about Veeam Cloud Connect for offsite backup. They quickly identified iland as Veeam’s Service Provider Partner of the Year and Platinum Partner. Separately, Inland worked with Zerto to learn more about their replication technology. It was quickly evident that the local secondary data centers proved cost prohibitive. Building and managing secondary hardware was not an option. However, the extremely swift recovery times (RTO) and recovery points (RPO) demonstrated by Zerto became the goal. iland offered a Zerto-based DRaaS solution that could complement the Veeam-based Cloud Backup solution and deliver against both imperatives in a cost-effective way. iland was also named Zerto Partner of the Year, so this was an all-around best-of-breed solution.
Operational Impact
Quantitative Benefit
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