Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Last Mile Delivery
About The Customer
The customer is a premier ethical brand in the UK's health, beauty, and cosmetics sector. They are one of the UK's longest-running retailers, operating in 50 countries around the world with nearly 1000 store estates and a strong ecommerce presence. The retailer ships over a million parcels to satisfied customers every year. As an ambitious and fast-moving organization, they are always looking for ways to improve their operations and meet rising customer expectations. They strive to provide a flawless delivery experience and are keen on exploring opportunities for operational efficiencies.
The Challenge
The retailer, a premier ethical brand in the UK's health, beauty, and cosmetics sector, was grappling with several challenges. Firstly, they were dissatisfied with their existing delivery management supplier due to long support times and frustrating communications, which strained their relationship. Secondly, the retailer was keen on realizing operational efficiencies and wanted to be agile enough to act on any improvement and optimization opportunities that arose. However, these opportunities remained unexplored due to the limitations of their delivery operations. Lastly, the retailer was striving to meet and exceed rising customer expectations in a world of constant change. They aimed to provide a flawless delivery experience, which was a challenge given the constant need to innovate and improve in the final mile of delivery.
The Solution
The retailer turned to Sorted for a solution. They used Sorted's 'Ship' to access multiple carriers through a single integration, which helped them save costs through shipping rules and generate carrier-compatible labels. This solution was instrumental in meeting customer promises. With trustworthy systems in place, the retailer was able to take new propositions to market, as seen with their recent product and service expansion. Sorted provided proactive updates about product and carrier changes, which benefited the retailer by providing an exciting roadmap for future planning. The retailer also experienced improved support, reliability, and confidence as Sorted worked closely with them to ensure customer service channels and response times were agreed upon in advance.
Operational Impact
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