技术
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 海洋与航运
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 最后一英里交付
关于客户
该客户是英国健康、美容和化妆品行业首屈一指的道德品牌。他们是英国经营时间最长的零售商之一,业务遍及全球 50 个国家,拥有近 1000 家门店,并拥有强大的电子商务实力。该零售商每年向满意的客户运送超过一百万个包裹。作为一个雄心勃勃且快速发展的组织,他们一直在寻找改进运营并满足不断增长的客户期望的方法。他们努力提供完美的交付体验,并热衷于探索提高运营效率的机会。
挑战
这家零售商是英国健康、美容和化妆品行业首屈一指的道德品牌,正在应对多项挑战。首先,他们对现有的交付管理供应商不满意,因为支持时间长且沟通令人沮丧,这导致他们的关系紧张。其次,该零售商热衷于提高运营效率,并希望足够敏捷,以应对出现的任何改进和优化机会。然而,由于其交付业务的局限性,这些机会仍未得到探索。最后,在不断变化的世界中,该零售商正在努力满足并超越客户不断增长的期望。他们的目标是提供完美的交付体验,鉴于最后一英里交付不断需要创新和改进,这是一个挑战。
解决方案
该零售商向 Sorted 寻求解决方案。他们使用 Sorted 的“Ship”通过单一集成访问多个承运商,这帮助他们通过运输规则节省成本并生成与承运商兼容的标签。该解决方案有助于兑现客户承诺。有了值得信赖的系统,零售商就能够将新的主张推向市场,正如他们最近的产品和服务扩张所证明的那样。 Sorted 提供了有关产品和运营商变更的主动更新,这为未来规划提供了令人兴奋的路线图,从而使零售商受益。由于 Sorted 与零售商密切合作,确保提前商定客户服务渠道和响应时间,该零售商还获得了更好的支持、可靠性和信心。
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