Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Electronics
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Asset Health Management (AHM)
- Asset Lifecycle Management
Services
- System Integration
- Training
About The Customer
The customer is a large academic medical center based in New York City, NY. It has over 100,000 medical assets across six inpatient facilities and 300 locations. The health system prides itself on its innovation, performance, growth, and service to the community. Its clinical engineering department is key to its success. The health system had also recently acquired a new hospital. The customer was in need of a new computerized maintenance management software (CMMS) that could meet the current and future needs of the health system, and also help clean up and standardize their legacy data.
The Challenge
A large academic medical center based in New York City, NY, with over 100,000 medical assets across six inpatient facilities and 300 locations, was facing challenges with its outdated computerized maintenance management software (CMMS). The health system's clinical engineering department, which is key to its success, realized that their CMMS needed to be replaced to meet the current and future needs of the health system. They wanted all their hospitals on the same CMMS, but understood that switching CMMS systems can be difficult and expensive. Moreover, they were aware that the data in their existing system was not as clean as they wanted it to be. The health system had also acquired a new hospital and wanted it on the same CMMS. The challenge was to choose the right CMMS, clean up their legacy data, and standardize the new hospital’s asset nomenclature to match the established standard.
The Solution
The health system enlisted the help of ISS Solutions Inc., a company owned by Geisinger health system that provides clinical equipment management services. ISS Solutions performed a market analysis of the top 5 CMMS products in the industry, compared the CMMS vendors and key features of their products, met with the vendors to verify the capabilities of their products, and provided the health system with a detailed report for them to use in their selection process. Based on ISS Solutions’ analysis, the clinical engineering department chose Nuvolo Connected Workplace for Healthcare as its next CMMS. ISS Solutions then worked with the client’s clinical engineering and IT teams to analyze and scrub over 100,000 records to remove duplicate manufacturers and models, standardize device types, and correct other anomalies. They also cleaned and standardized the new hospital’s asset nomenclature to match the established standard. Once all the data clean-up was completed, the health system was ready to migrate to Nuvolo.
Operational Impact
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