Revamping Rural Transit Operations: A Case Study of Northern New Mexico's NCRTD
Applicable Industries
- Cities & Municipalities
- Transportation
Use Cases
- Driver Performance Monitoring
- Personnel Tracking & Monitoring
Services
- System Integration
About The Customer
The customer in this case study is the North Central Regional Transit District (NCRTD), a public transportation provider in northern New Mexico. NCRTD operates across a vast rural area of approximately 10,000 square miles, linking small cities, rural communities, and Native pueblos across the state. The district offers a mix of fixed-route and demand-responsive bus services to cater to the diverse transportation needs of the communities it serves. However, the district faced significant challenges in managing its operations due to the COVID-19 pandemic and a driver shortage, which led to route cancellations and consolidations.
The Challenge
The North Central Regional Transit District (NCRTD) in rural northern New Mexico faced a significant challenge in providing transit services across a vast area of approximately 10,000 square miles. The district, which links small cities like Santa Fe and Taos, rural communities, and Native pueblos across the state, operates a mix of fixed-route and demand-responsive bus services. However, the COVID-19 pandemic disrupted demand patterns, and a driver shortage led to route cancellations and consolidations. As a result, the NCRTD team found themselves making route modifications on a weekly basis, a task that was nearly impossible to manage efficiently in such a large and complex system without the aid of advanced technology.
The Solution
The NCRTD adopted Remix, a technology solution that drastically reduced the staff time required to make route modifications. With Remix, one staff member could complete the bi-annual service re-bid process, which previously took a month of staff time, in just a single day. The technology automatically identified errors that were common in the manual planning and scheduling process. This efficiency allowed NCRTD to make more frequent changes in response to community needs and requests. Furthermore, Remix’s runcuts and rosters made better use of NCRTD’s limited driver pool, enabling the agency to reduce the number of driver shifts required for its network by 20%. As a result, NCRTD’s transit system became more efficient and flexible, ready to meet any future challenges.
Operational Impact
Quantitative Benefit
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