适用行业
- 城市与自治市
- 运输
用例
- 驾驶员表现监测
- 人员跟踪与监控
服务
- 系统集成
关于客户
本案例研究中的客户是中北地区交通区 (NCRTD),它是新墨西哥州北部的一家公共交通提供商。 NCRTD 在占地约 10,000 平方英里的广阔农村地区开展业务,将全州的小城市、农村社区和原住民村落连接起来。该地区提供固定路线和需求响应型巴士服务的组合,以满足其服务社区的多样化交通需求。然而,由于 COVID-19 大流行和司机短缺,该地区在管理运营方面面临重大挑战,导致路线取消和整合。
挑战
位于新墨西哥州北部农村地区的中北部地区交通区 (NCRTD) 在提供约 10,000 平方英里的广阔区域的交通服务方面面临着重大挑战。该地区连接着圣达菲和陶斯等小城市、农村社区和全州的原住民村落,运营着固定路线和按需响应的巴士服务。然而,COVID-19 大流行扰乱了需求模式,司机短缺导致路线取消和整合。结果,NCRTD 团队发现自己每周都要修改路线,如果没有先进技术的帮助,这项任务几乎不可能在如此庞大而复杂的系统中有效管理。
解决方案
NCRTD 采用了 Remix,这是一种技术解决方案,大大减少了工作人员进行路线修改所需的时间。借助 Remix,一名员工只需一天即可完成一年两次的服务重新投标流程,而此前该流程需要员工一个月的时间。该技术自动识别手动计划和调度过程中常见的错误。这种效率使 NCRTD 能够根据社区的需求和要求进行更频繁的更改。此外,Remix 的轮班和花名册更好地利用了 NCRTD 有限的司机库,使该机构能够将其网络所需的司机轮班数量减少 20%。因此,NCRTD 的交通系统变得更加高效和灵活,可以应对未来的任何挑战。
运营影响
数量效益
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