Revolutionizing Concern Reporting with Incident Management Software & Mobile Quick Response (QR) Code Technology

Customer Company Size
Large Corporate
Region
- Asia
Country
- India
Product
- Benchmark's Concern Reporting software application
- Gensuite Mobile app
Tech Stack
- QR code technology
- Mobile technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Construction & Infrastructure
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Remote Asset Management
- Personnel Tracking & Monitoring
Services
- Training
- System Integration
About The Customer
The customer is a multinational conglomerate business with diversified businesses in resources, agribusiness, logistics and energy sectors. The company is headquartered in India and has an implementation scale of 11 businesses, 115 sites and 15,000 employees. The company operates in hazardous environments and needed a solution to manage the health and safety of its employees and contractors across its various sites. The company was looking for a solution that could help it establish a proactive incident management process, provide offline mobile capabilities for easy and unhindered access to concern reporting, and offer a digitized platform to provide visibility to incident management across its sites.
The Challenge
The company, a multinational conglomerate with diversified businesses in resources, agribusiness, logistics and energy sectors, was struggling with managing the health & safety of employees and contractors at dangerous worksites. With dozens of sites to manage in hazardous operating environments, the company needed a better system to manage incidents across locations. The company was looking for a solution that could establish a proactive incident management process, provide offline mobile capabilities for easy and unhindered access to concern reporting, and offer a digitized platform to provide visibility to incident management across 115 sites. The company also wanted the solution to have an anonymous concern reporting capability and the ability for contractors to use the system.
The Solution
The company chose to work with the Benchmark Digital team to deploy a digitized and Mobile-enabled solution for incidents. The company deployed Benchmark's Concern Reporting software application, which enables employees and contractors to quickly report concerns and near misses for effective concern investigation and corrective action assignment. The company also leveraged the Gensuite Mobile app to incorporate QR code-enabled concern reports, simplifying the entire process. The solution provided a platform for notifying responsible leadership for concern follow-up, identifying systematic trends and leading indicators, escalating concerns to other Benchmark ESG applications for further follow-up, enabling anonymous reporting of concerns & near misses, and enabling contractors to log reports without log in credentials. The solution also offered multilingual options to allow users to work in local language.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.

Case Study
IoT System for Tunnel Construction
The Zenitaka Corporation ('Zenitaka') has two major business areas: its architectural business focuses on structures such as government buildings, office buildings, and commercial facilities, while its civil engineering business is targeted at structures such as tunnels, bridges and dams. Within these areas, there presented two issues that have always persisted in regard to the construction of mountain tunnels. These issues are 'improving safety" and "reducing energy consumption". Mountain tunnels construction requires a massive amount of electricity. This is because there are many kinds of electrical equipment being used day and night, including construction machinery, construction lighting, and ventilating fan. Despite this, the amount of power consumption is generally not tightly managed. In many cases, the exact amount of power consumption is only ascertained when the bill from the power company becomes available. Sometimes, corporations install demand-monitoring equipment to help curb the maximum power demanded. However, even in these cases, the devices only allow the total volume of power consumption to be ascertained, or they may issue warnings to prevent the contracted volume of power from being exceeded. In order to tackle the issue of reducing power consumption, it was first necessary to obtain an accurate breakdown of how much power was being used in each particular area. In other words, we needed to be able to visualize the amount of power being consumed. Safety, was also not being managed very rigorously. Even now, tunnel construction sites often use a 'name label' system for managing entry into the work site. Specifically, red labels with white reverse sides that bear the workers' names on both sides are displayed at the tunnel work site entrance. The workers themselves then flip the name label to the appropriate side when entering or exiting from the work site to indicate whether or not they are working inside the tunnel at any given time. If a worker forgets to flip his or her name label when entering or exiting from the tunnel, management cannot be performed effectively. In order to tackle the challenges mentioned above, Zenitaka decided to build a system that could improve the safety of tunnel construction as well as reduce the amount of power consumed. In other words, this new system would facilitate a clear picture of which workers were working in each location at the mountain tunnel construction site, as well as which processes were being carried out at those respective locations at any given time. The system would maintain the safety of all workers while also carefully controlling the electrical equipment to reduce unnecessary power consumption. Having decided on the concept, our next concern was whether there existed any kind of robust hardware that would not break down at the construction work site, that could move freely in response to changes in the working environment, and that could accurately detect workers and vehicles using radio frequency identification (RFID). Given that this system would involve many components that were new to Zenitaka, we decided to enlist the cooperation of E.I.Sol Co., Ltd. ('E.I.Sol') as our joint development partner, as they had provided us with a highly practical proposal.

Case Study
Splunk Partnership Ties Together Big Data & IoT Services
Splunk was faced with the need to meet emerging customer demands for interfacing IoT projects to its suite of services. The company required an IoT partner that would be able to easily and quickly integrate with its Splunk Enterprise platform, rather than allocating development resources and time to building out an IoT interface and application platform.

Case Study
Bridge monitoring in Hamburg Port
Kattwyk Bridge is used for both rail and road transport, and it has played an important role in the Port of Hamburg since 1973. However, the increasing pressure from traffic requires a monitoring solution. The goal of the project is to assess in real-time the bridge's status and dynamic responses to traffic and lift processes.

Case Study
Bellas Landscaping
Leading landscaping firm serving central Illinois streamlines operations with Samsara’s real-time fleet tracking solution: • 30+ vehicle fleet includes International Terrastar dump trucks and flatbeds, medium- and light-duty pickups from Ford and Chevrolet. Winter fleet includes of snow plows and salters.

Case Study
Condition Based Monitoring for Industrial Systems
A large construction aggregate plant operates 10 high horsepower Secondary Crusher Drive Motors and associated conveyor belts, producing 600 tons of product per hour. All heavy equipment requires maintenance, but the aggregate producer’s costs were greatly magnified any time that the necessary maintenance was unplanned and unscheduled. The product must be supplied to the customers on a tight time schedule to fulfill contracts, avoid penalties, and prevent the loss of future business. Furthermore, a sudden failure in one of the drive motors would cause rock to pile up in unwanted locations, extending the downtime and increasing the costs.Clearly, preventative maintenance was preferable to unexpected failures. So, twice each year, the company brought in an outside vendor to attach sensors to the motors, do vibration studies, measure bearing temperatures and attempt to assess the health of the motors. But that wasn’t enough. Unexpected breakdowns continued to occur. The aggregate producer decided to upgrade to a Condition Based Monitoring (CBM) sensor system that could continually monitor the motors in real time, apply data analytics to detect changes in motor behavior before they developed into major problems, and alert maintenance staff via email or text, anywhere they happened to be.A wired sensor network would have been cost prohibitive. An aggregate plant has numerous heavy vehicles moving around, so any cabling would have to be protected. But the plant covers 400 acres, and the cable would have to be trenched to numerous locations. Cable wasn’t going to work. The aggregate producer needed a wireless solution.