Revolutionizing Event Management with RingCentral's VoIP Solutions
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
Use Cases
- Inventory Management
- Smart Campus
Services
- System Integration
About The Customer
Michael Carr is the co-founder of VolunteerHub, a system that started as a campus chapter of Habitat for Humanity in 1996 at the University of Michigan. The system was initially designed to manage the influx of students who wanted to volunteer. It was automated to handle volunteer sign-ups and soon gained popularity among other Habitat for Humanity chapters in the area. The system was commercialized in 2002 under the name VolunteerHub and now offers a range of features from automated event registration to volunteer workforce management. Michael is a proactive entrepreneur who is always on the lookout for efficient solutions to improve his business operations.
The Challenge
Michael Carr, co-founder of VolunteerHub, a system that offers a range of features from automated event registration to volunteer workforce management, faced significant challenges in managing incoming calls. The toll-free service he initially set up for handling calls was not efficient, with callers frequently encountering a 'All circuits are busy' message. This inefficiency led to the loss of approximately 20% of potential customers. In an attempt to resolve this, Michael tried a Voice-Over-IP (VoIP) service. However, this too proved problematic due to configuration issues and poor customer support. The VoIP telephone he purchased was permanently locked into the old system and couldn't be reconfigured, leading to further waste of resources.
The Solution
Michael found a solution in RingCentral's Professional service bundled with their DigitalLine VoIP service. The SoftPhone software provided by RingCentral proved to be particularly beneficial. It allowed his employees to work remotely without being tied to a specific location. The software worked on the principle that wherever the employee's laptop was, that's where their phone was. This provided a great deal of flexibility and convenience. Additionally, Michael discovered that RingCentral's VoIP service included conference calling ability. This feature saved him the trouble and cost of signing up with another company for conference call services. The cost-effectiveness and comprehensive features of RingCentral's service provided a robust solution to the challenges Michael was facing.
Operational Impact
Quantitative Benefit
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