RingCentral > Case Studies > REVShare Overcomes Power Outages and Enhances Communication with RingCentral

REVShare Overcomes Power Outages and Enhances Communication with RingCentral

Applicable Industries

Electrical Grids
Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Edge Computing & Edge Intelligence

Services

System Integration

About The Customer

REVShare is a national cost-per-action television advertising company that was established in 1989. The company does business with over 1,700 national and local-market television stations, cable systems, syndicators, and networks. With 40 employees, REVShare is headquartered in Temecula, CA, and has an office in New York. The company was facing significant challenges with its outdated on-premise phone system, which was unreliable and couldn't keep up with the company's needs. The system was particularly problematic during the frequent power outages in Temecula, which would cut off all telephone communication for the day.

The Challenge

REVShare, a national cost-per-action television advertising company, was facing significant challenges with its on-premise phone system. The company, based in Temecula, CA, where temperatures often exceed 100 degrees Fahrenheit, was frequently affected by rolling blackouts. These power outages would shut down the entire office, forcing employees to go home and cutting off all telephone communication with clients and networks for the day. Additionally, the on-premise phone system was outdated and couldn't keep up with the company's needs. Every time REVShare wanted to add new features like call forwarding or a mobile app, it required additional fees. The system was unreliable, often crashing, overheating, and taking up a lot of rack space in the server room.

The Solution

In search of a more reliable and cost-effective solution, REVShare turned to RingCentral. The company was looking to eliminate the upfront cost of a new on-premise phone system, which was quoted at $60,000, in addition to their $3,000 monthly phone bill. After a successful trial period with RingCentral, REVShare transferred everyone onto the new system. The onboarding process was simple and straightforward, with RingCentral providing assistance with the porting process. The new system empowered employees, allowing them to make changes by themselves using the RingCentral app. This saved the IT team several hours each week and simplified the overall process. Furthermore, the new system provided a solution to the power outage problem. Employees could now forward their calls to their cell phones or homes, ensuring uninterrupted communication even during blackouts.

Operational Impact

The switch to RingCentral has brought about significant operational improvements for REVShare. Employees now have more control over their business phones, which has simplified processes and saved time for the IT team. The new system also ensures uninterrupted communication during power outages, as calls can be forwarded to cell phones or homes. Remote employees can now use their work numbers from home, a feature that wasn't possible with the previous system. The company has also been able to implement new features like an auto-receptionist and conference calling. Overall, the switch to RingCentral has provided REVShare with a flexible and reliable communication solution.

Quantitative Benefit

REVShare saved $60,000 on the upfront cost of a new on-premise phone system.
The company reduced its monthly phone bill by $800.
The IT team saved several hours each week due to the simplified process and employee empowerment.