RingCentral > Case Studies > RingCentral Fuels MyOutDesk's Success Through Enhanced Communication

RingCentral Fuels MyOutDesk's Success Through Enhanced Communication

Technology Category

Infrastructure as a Service (IaaS) - Virtual Private Cloud
Wearables - Virtual Reality Glasses, Headsets & Controllers

Applicable Industries

Finance & Insurance
Telecommunications

Use Cases

Chatbots

About The Customer

MyOutDesk is a virtual assistant company that was founded in 2008 and is headquartered in Sacramento, CA. The company specializes in providing services for real estate agents and brokers across the US. It has grown from 30 virtual assistants to a company of 1,800 VAs serving more than 1,000 clients. The majority of the company’s VAs (95%) are located in the Philippines and handle a range of real estate–specific jobs, such as managing MLS listings, short-sale processing, filling out forms, and calling prospects. The company prides itself on its ability to maintain consistent and reliable communication with its clients, which is a key factor in its success.

The Challenge

MyOutDesk, a virtual assistant company specializing in services for real estate agents, faced a significant challenge in maintaining consistent and reliable communication between its customers and virtual assistants (VAs). The company, which started in 2008 with 30 VAs, has grown to a company of 1,800 VAs serving more than 1,000 real estate agents and brokers across the US. Most of the company’s VAs (95%) are located in the Philippines. They handle a range of real estate–specific jobs, such as managing MLS listings, short-sale processing, filling out forms, calling prospects, and so on. The company's original VoIP system was not reliable enough to support consistent communication between the Philippines and the US, which was crucial for the company's success.

The Solution

To address the communication challenge, MyOutDesk brought in RingCentral as a backup solution. RingCentral outperformed the original VoIP system, leading to its adoption as the primary communication tool. RingCentral provided an all-in-one solution, including communications both in house and with clients, and other forms of communication besides just VoIP. The company uses RingCentral Meetings for video conferencing and screen sharing among colleagues across the globe, as well as for on-boarding new clients. MyOutDesk also uses the RingCentral Glip team collaboration software to make their VAs more productive. The software aids in tracking and ensuring task completion, and allows for image attachments to messages, enhancing understanding and communication.

Operational Impact

The adoption of RingCentral has significantly improved the operations of MyOutDesk. The all-in-one solution has not only enhanced communication within the company and with clients, but it has also improved collaboration among the VAs. The use of RingCentral Meetings for video conferencing and screen sharing has facilitated better interaction among colleagues across the globe and has made the on-boarding of new clients more efficient. The RingCentral Glip team collaboration software has also made the VAs more productive by aiding in task tracking and completion. Furthermore, the IT department has benefited from the simplicity of the RingCentral solution, which easily fits into the existing workflow and simplifies IT support.

Quantitative Benefit

RingCentral's all-in-one solution saved the company 30% to 40% compared to when they had multiple vendors for phone, meetings, and chats.
The solution also resulted in significant savings from increased employee efficiency.
The IT department also benefited from enhanced productivity due to the simplicity of deployment and setup of RingCentral.