Royal Philips: ROI Award Winner
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- ARIS
Tech Stack
- Business Process Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Electronics
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- System Integration
About The Customer
Royal Philips Electronics is a Dutch multinational technology company specializing in lighting, healthcare and consumer lifestyle products and services. It operates in 100 countries and generates over €22 billion in revenue. Philips was founded as a lighting manufacturer in 1891 and is still the world’s largest manufacturer of lighting. Philips is listed on the Amsterdam and New York stock exchanges.
The Challenge
In 2011, Philips embarked on a journey to become an agile, process-oriented global company. To this end, Philips launched the “Accelerate!” program to build an agile and focused transformation process to help business owners bring propositions to market faster and improve existing business-market combinations. The challenge was to improve collaboration between business process owners, IT and internal and external partners and connect the different components of the IT transformation.
The Solution
Philips uses ARIS to improve collaboration between business process owners, IT and internal and external partners. More importantly, it helps connect the different components of the IT transformation. ARIS provides a tool to captures Philips’ various business models and visualize the end-to-end processes across domains. It documents the Components Business Models (CBM) to identify critical/non-critical, differentiating/ non-differentiating and common/un-common capabilities to understand how best to win in the market. It helps to measure and improve operational performance through performance targets, which are modeled, monitored and analyzed in ARIS. ARIS also provides dashboards and reporting to monitor and control design work.
Operational Impact
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