Saflok: setting standards in the hospitality market
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Saflok’s online Messenger system
- Windows-based System 6000
- MT lock
Tech Stack
- Wireless Access System
- Windows-based System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Facility Management
Use Cases
- Building Automation & Control
- Energy Management System
Services
- System Integration
About The Customer
The Detroit Marriott is a luxury hotel located in Detroit, United States. It is the tallest all-hotel skyscraper in the western hemisphere, boasting 73 stories. The hotel offers 1,300 rooms and suites, as well as well-equipped meeting rooms for business travelers and conference participants. The hotel is part of the Marriott International, Inc., a leading global lodging company with more than 6,700 properties across 130 countries and territories. The Detroit Marriott is located in the Renaissance Center, a group of seven interconnected skyscrapers in Downtown Detroit, Michigan. The complex is owned by General Motors as its world headquarters.
The Challenge
The Detroit Marriott, a 73-story luxury hotel with 1,300 rooms and suites, required an upgrade to its electronic access system from 1992 to meet the demanding security requirements of a luxury hotel in an international metropolis. The management was looking for the newest version of electronic locks with automatic deadbolt that provided a high level of security and were easy to use for guests and staff. The system needed to include central retrieval of access rights and lock data, multiple-keying plans, and all the Windows-based system applications. The hotel also wanted to optimize its energy use on a lasting basis by controlling the temperature in the individual rooms on a centralized basis.
The Solution
Saflok proposed its online Messenger system, which provided features and functions that went beyond the conventional electronic lock systems. The system allowed all lock data from staff keys to be retrieved centrally, and data could be sent to the locks via staff smart keys, making time-consuming manual checks unnecessary. Access rights to all doors in the hotel were remotely controlled and could be changed very easily. The system also interfaced with a third-party energy management company to control the temperature in the individual rooms on a centralized basis. The upgrade to the new Windows-based System 6000 began in 2005, and the following year, Saflok switched the existing locks to the MT lock.
Operational Impact
Quantitative Benefit
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