Sage 100 ERP—an Energy-Efficient Solution for AM Appliance Group
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
- Canada
Product
- Sage 100 ERP
- Sage 100 ERP e-Business Manager module
- Sage 100 ERP Bar Code module
- Sage 100 ERP Visual Integrator module
- Sage 100 ERP Paperless Office
Tech Stack
- ERP
- Bar Coding
- E-commerce
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
About The Customer
AM Appliance Group, Inc. is a North American wholesaler of high-end washers, dryers, and dishwashers from European manufacturers ASKO and Eurotech. The company was established in the late 1980s and has grown into a $75 million a year success. It supports 25 major distributors selling to appliance dealerships across the United States and Canada. The company maintains a physical warehouse primarily to house spare parts. It also uses a virtual warehouse to track the products in transit from European manufacturers. The majority of the company’s orders are drop shipped directly to its distributors. The company also provides distributors, dealers, and service centers with the spare parts required to make repairs.
The Challenge
AM Appliance Group, Inc. is a North American wholesaler of high-end washers, dryers, and dishwashers from European manufacturers ASKO and Eurotech. The company supports 25 major distributors selling to appliance dealerships across the United States and Canada. However, the company was struggling with its entry-level software which was not able to keep up with the company's growth. The software would often shut down during periods of peak usage and had to be restarted. The company was also struggling with its spare parts division which was outsourced to a parts distributor. This was both cumbersome and costly. The company was also struggling with tracking its orders in transit from European manufacturers. The company also had to manually process warranty claims which was time-consuming and inefficient.
The Solution
AM Appliance Group implemented the Sage 100 ERP solution to help it efficiently manage its accounting and operations. The Sage 100 ERP software allowed AM Appliance Group to bring its spare parts division entirely in-house. Parts are now stocked in the company’s warehouse, and orders are received electronically from the Sage 100 ERP e-Business Manager module running on AM Appliance Group’s web server. The Sage 100 ERP Bar Code module was used to streamline the company’s shipping process. Warehouse personnel equipped with handheld scanning devices scan the picking ticket and then scan the shelf tag, to verify that the proper item is selected. The data collected in the handheld is then uploaded into Sage 100 ERP, which creates an invoice for the items shipped. The company also uses Paperless Office, a Sage 100 ERP Extended Solution, to create Adobe PDF files of its invoices, statements, and orders. The PDFs are then emailed to customers and vendors. The company also uses the Sage 100 ERP Visual Integrator module to facilitate warranty processing.
Operational Impact
Quantitative Benefit
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