SALUS Group Streamlines Operations with DocuWare
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Slovenia
Product
- DocuWare
- Microsoft Dynamics NAV
- Validated ID
Tech Stack
- Document Management System
- Automated Document Capture
- Invoice Processing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Procurement
- Logistics & Transportation
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Founded in 1969, the SALUS Group is a leading partner in Central and Eastern Europe for global biotech and medical companies. SALUS handles their marketing, sales and distribution of medical products, pharmaceuticals, and nutritional supplements. Thanks to solid growth, the eleven companies of the Group are now represented in 13 countries with over 480 employees. More than a third of all employees use DocuWare daily for automated document processing.
The Challenge
Before implementing DocuWare, SALUS initially relied on a local document management system (DMS), but this was not suitable for all documents. For example, due to their diversity and complexity, incoming delivery notes continued to be processed on paper and only header data of incoming invoices was processed electronically. This led to extensive problems, especially in the accounting department with its limited staffing. At the same time, the old solution was cost-intensive, because every change request led to long consulting and adjustment phases.
The Solution
DocuWare came to the company’s attention through its MS Dynamics NAV partner. An initial solution presentation was convincing. After a successful pilot installation made it clear that the system also covered all other requirements, management gave the green light for a full installation, which the DocuWare partner completed in April 2021 within the time and resource schedule. Today, four of the Group’s eleven companies work with DocuWare on a daily basis, totaling more than 150 users. The largest area of use is the purchasing process, which covers the entire ordering workflow as well as the fully automated processing of over 7,000 delivery bills and invoices received each month.
Operational Impact
Quantitative Benefit
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