SCSI uses Control Center connectivity management to ensure the highest service reliability for their alarm monitoring network and security communications solutions.
Customer Company Size
Large Corporate
Region
- Asia
- Pacific
Country
- Australia
Product
- DirectWireless
- Control Center
Tech Stack
- 3G/4G
- M2M
- APIs
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Networks & Connectivity - Cellular
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Security & Public Safety
- Telecommunications
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Remote Asset Management
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Security Communication Solutions International (SCSI) is a prominent provider of 3G/4G and M2M communication solutions tailored for the electronic security sector. Operating primarily in Australia and the broader Asia-Pacific (APAC) region, SCSI is at the forefront of pioneering IoT solutions within the security industry. Their flagship offering, the DirectWireless cellular network, coupled with advanced wireless alarm monitoring technology, positions them as a leader in the market. SCSI's commitment to innovation and reliability has made them a trusted partner for numerous security service providers, ensuring seamless and secure communication channels for critical security operations.
The Challenge
SCSI, a leading provider of 3G/4G and M2M communication solutions for the electronic security sector in Australia and the APAC region, faced the challenge of managing tens of thousands of SIMs in their DirectWireless network. Ensuring reliable and efficient day-to-day operations was critical, especially for mission-critical security communications. The need for automated connectivity management was paramount to streamline operations, verify SIMs and network functions, and provide analytics, reporting, and billing support. Without an effective solution, SCSI risked higher operational costs and potential service disruptions, which could compromise their reputation and customer satisfaction.
The Solution
To address their connectivity management challenges, SCSI implemented Cisco Jasper's Control Center. This platform provided automated connectivity management for their extensive network of SIMs. The Control Center's APIs and automation capabilities allowed SCSI to streamline various operations, including verifying SIMs, monitoring network functions, and generating analytics and reports. Additionally, the platform offered robust billing support, ensuring accurate and efficient financial management. By leveraging Control Center, SCSI could maintain 24/7 visibility into network conditions and IoT device behavior, enabling remote diagnostics and ensuring the highest service reliability for their mission-critical security communications.
Operational Impact
Quantitative Benefit
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