Securing Remote Working for a Busy Law Firm
Customer Company Size
Mid-size Company
Region
- Europe
Country
- United Kingdom
Product
- Censornet MFA
- VMWare Horizon View
Tech Stack
- Multi-Factor Authentication
- Outlook Web Access
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- System Integration
About The Customer
Capsticks is the leading national healthcare law firm and also has unrivalled expertise within the social care and social housing sectors. The firm has its head office in London and regional offices in Birmingham, Leeds and Winchester. Capsticks acts for more than 200 healthcare clients, including NHS trusts, CCGs, regulatory bodies, charities and independent healthcare providers, and 150 registered housing providers. Key clients include the NHS Litigation Authority, First Wessex, The General Dental Council, Barts Health NHS Trust and Sovereign Housing association.
The Challenge
Capsticks, a leading national healthcare law firm, had a remote access system in place for its lawyers to log on from home or other remote locations. However, the remote access was only secured with a password. With over two-thirds of security breaches being down to weak or stolen passwords, Capsticks’ IT team were hyper aware of the vulnerability of the firm’s systems. As a law firm, many of the cases they deal with are very sensitive, so the data they store is confidential. They were conscious that where their remote working environment was concerned, their security was only as good as the weakest password used by their employees. They needed to find a solution and quickly. In addition to increased security, it was vital for Capsticks and its team of busy lawyers that the solution was a user-friendly one.
The Solution
The IT team’s remit was to source a simple to use, non-intrusive system that would not be an additional burden for users. From researching various solutions, they liked the idea of a token-free solution that would involve no additional hardware for users to carry with them. They knew that token-based security would be more costly and having extra hardware to manage would take up a lot of their time. They found that Multi-Factor Authentication (MFA), which uses a number of variables to validate users and providing passcodes via employees’ phones – a piece of hardware they would rarely be without – was a much better option that would be more cost effective and easy to manage. Capsticks selected Censornet’s MFA solution to provide authentication for its VMWare Horizon View remote working system, in addition to Outlook Web Access and has recently added the Password Reset Module to enable users to reset passwords quickly and securely from a self-service portal.
Operational Impact
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