SeniorCare EMS Enhances Fleet Safety and Efficiency with Samsara Solutions
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Samsara AI Dash Cams
- Samsara GPS Tracking
- Samsara Real-Time Diagnostics
Tech Stack
- AI Dash Cams
- Real-Time GPS Data
- Open API Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Predictive Analytics
- Sensors - GPS
Applicable Industries
- Healthcare & Hospitals
- Transportation
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Fleet Management
- Driver Performance Monitoring
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
SeniorCare EMS is New York City's largest commercial ambulance provider, operating since April 2005. Starting with just a handful of employees and three ambulances, the company has grown to over 1,300 employees and a fleet of 200 vehicles. They provide hundreds of emergency and non-emergency medical transports daily. SeniorCare EMS is committed to ensuring the safety of their drivers, who are primarily EMTs and healthcare professionals, and to providing timely and efficient medical transport services. The company has a strong focus on reducing risky driving behaviors and improving overall fleet management to enhance service delivery and client satisfaction.
The Challenge
Before implementing Samsara, SeniorCare EMS faced significant challenges in monitoring and improving driver safety. They had separate vendors for dash cams, GPS tracking, and wireless data, which made it difficult to consolidate and manage data effectively. The existing dash cams couldn't remotely upload footage, making it nearly impossible to monitor driver behavior in real-time. Additionally, the GPS tracking system provided location data at intervals of 30 seconds to a minute, which was insufficient for emergency response times. The company needed a more integrated and real-time solution to ensure driver safety, reduce risky driving behaviors, and improve operational efficiency.
The Solution
SeniorCare EMS chose Samsara's comprehensive solution to address their challenges. They implemented Samsara's dual-facing AI dash cams, which use advanced AI to analyze the road and cab for high-risk behaviors and offer in-cab alerts for distracted driving and tailgating. The dash cams automatically upload incident footage to the Samsara dashboard, allowing the safety team to identify problem areas and coach drivers effectively. Additionally, Samsara's real-time GPS data, integrated via an open API, provides precise vehicle locations, enabling faster and more accurate dispatching of emergency vehicles. The system also includes real-time diagnostics and customizable alerts to minimize vehicle downtime and ensure readiness for emergency calls. This integrated approach has significantly improved driver safety, operational efficiency, and client satisfaction for SeniorCare EMS.
Operational Impact
Quantitative Benefit
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