Sephora Enhances HR Efficiency with Okta's Identity Management Solutions
Customer Company Size
Large Corporate
Country
- Other
Product
- Workforce Identity Cloud
- Okta Workflows
- Okta Integration Network (OIN)
- Universal Directory
- Lifecycle Management
Tech Stack
- Single Sign-On (SSO)
- Multi-Factor Authentication (MFA)
- SAP SuccessFactors
- Okta Verify
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Retail
Applicable Functions
- Human Resources
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Sephora is a global omnichannel prestige beauty retailer with a presence in 36 countries and over 2,700 stores. The company employs 36,000 people worldwide and is known for offering a wide range of beauty products, including cosmetics, skincare, and fragrances. As a large corporate entity, Sephora operates in the retail industry and is committed to providing a seamless shopping experience for its customers. The company has been focusing on enhancing its human resources management systems to improve operational efficiency and employee satisfaction.
The Challenge
Sephora faced challenges with its human resources management systems, which were previously siloed and made it difficult to centralize HR information. The company needed a streamlined solution to validate team member identity and automate operational processes. Additionally, Sephora had to address the lack of standardized HR processes due to different local regulations in each country. This required a flexible solution that could develop customized processes to meet local legal requirements and quickly adapt to changes.
The Solution
Sephora implemented Okta's identity management solutions, including Workforce Identity Cloud, Okta Workflows, and the Okta Integration Network (OIN), to streamline its HR processes. By integrating these solutions with SAP SuccessFactors, Sephora was able to automate account creation and removal, reducing risk and improving the user experience. The implementation was carried out in collaboration with Okta partner Lyvoc, which provided expertise in both Okta and HRMS management. The solution allowed Sephora to develop customized processes that meet local legal requirements and automate identity management on a large scale. With Single Sign-On (SSO) and Multi-Factor Authentication (MFA), Sephora team members now have quick, secure access to over 100 Okta-integrated applications, enhancing productivity and reducing manual processes.
Operational Impact
Quantitative Benefit
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