Mulesoft > Case Studies > SES transforms into end-to-end service provider

SES transforms into end-to-end service provider

Mulesoft Logo
Customer Company Size
Large Corporate
Country
  • Worldwide
Product
  • Anypoint Platform
Tech Stack
  • API-led connectivity
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Telecommunications
Applicable Functions
  • Business Operation
Use Cases
  • Process Control & Optimization
  • Remote Asset Management
Services
  • System Integration
About The Customer
SES is a global communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. The company's services are diverse, ranging from providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world.
The Challenge
SES is a communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world. This includes providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. The challenge was to transform its digital landscape and establish closer relationships with its customers by building a customer portal to unify their experience.
The Solution
The SES IT team needed to better integrate disparate business solutions, systems, applications, and data sources in a quick and efficient manner. SES’ previous integration approach — point-to-point integration — slowed the IT team down due to the number of applications they needed to connect. SES wanted to move beyond point-to-point integration; so they turned to MuleSoft for a new integration approach that promotes faster integrations via APIs and a platform to make it happen. Using API-led connectivity and Anypoint Platform™, SES built APIs to expose key applications, systems, and data sources. This API-led approach revolutionized the way SES’ IT team works. These APIs were then reused for future projects — making integration implementations much faster.
Operational Impact
  • SES was able to dramatically improve the customer experience by delivering its customer portal.
  • The portal provides customers with the ability to get insights into satellite traffic patterns and other important details, such as what websites users are visiting on the satellites’ servers.
  • The API-led approach revolutionized the way SES’ IT team works.

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.