Mulesoft > 实例探究 > SES transforms into end-to-end service provider

SES transforms into end-to-end service provider

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公司规模
Large Corporate
国家
  • Worldwide
产品
  • Anypoint Platform
技术栈
  • API-led connectivity
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 平台即服务 (PaaS) - 连接平台
适用行业
  • 电信
适用功能
  • 商业运营
用例
  • 过程控制与优化
  • 远程资产管理
服务
  • 系统集成
关于客户
SES is a global communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. The company's services are diverse, ranging from providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world.
挑战
SES is a communications satellite company that has 65 satellites covering 99% of the world population. It distributes over 7,700 digital TV channels to 325 million homes globally. As part of a new business strategy, SES needed to transition from a wholesale, infrastructure provider to an end-to-end service provider to customers across the world. This includes providing access to Netflix for a crew on a ship in the Pacific to direct-to-home platforms that want to better understand how their customers use their services. The challenge was to transform its digital landscape and establish closer relationships with its customers by building a customer portal to unify their experience.
解决方案
The SES IT team needed to better integrate disparate business solutions, systems, applications, and data sources in a quick and efficient manner. SES’ previous integration approach — point-to-point integration — slowed the IT team down due to the number of applications they needed to connect. SES wanted to move beyond point-to-point integration; so they turned to MuleSoft for a new integration approach that promotes faster integrations via APIs and a platform to make it happen. Using API-led connectivity and Anypoint Platform™, SES built APIs to expose key applications, systems, and data sources. This API-led approach revolutionized the way SES’ IT team works. These APIs were then reused for future projects — making integration implementations much faster.
运营影响
  • SES was able to dramatically improve the customer experience by delivering its customer portal.
  • The portal provides customers with the ability to get insights into satellite traffic patterns and other important details, such as what websites users are visiting on the satellites’ servers.
  • The API-led approach revolutionized the way SES’ IT team works.

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