Smooth and Secure Support Operations on a Global Scale
Customer Company Size
Large Corporate
Region
- Europe
- America
- Asia
Country
- Austria
- United States
- Brazil
- Canada
- China
- Poland
Product
- Bomgar’s appliance-based remote support solution
Tech Stack
- Bomgar
- Active Directory
- SAP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
About The Customer
Julius Blum GmbH is an international company that specializes in the production of functional furniture fittings. The company’s main product groups are lift, hinge, box and pull-out systems for furniture — in particular for kitchen furniture. Founded in 1952, the family-owned company is based in Höchst, Austria. With production plants in the United States, in Poland and in Brazil, Blum employs more than 6,400 people worldwide. The company’s slogan, “Perfecting Motion,” was taken into account during a search for a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees.
The Challenge
Blum, an international company specializing in the production of functional furniture fittings, was in need of a new remote support solution that would allow their IT department to smoothly communicate with and support traveling employees. The company required a solution that would ensure external companies and service providers weren’t installing their own remote access tools within their company network. The capability for suppliers to connect to Blum’s production plants to manage and support their systems was essential. However, ensuring both employees and vendors meet these strict requirements was a challenge when different remote access solutions were installed. Configuration changes needed to be monitored and logged whenever they were done, which was difficult for administrators to track with multiple support tools in place.
The Solution
Blum implemented Bomgar’s appliance-based remote support solution, enabling secure, companywide and platform-independent support services. The solution was first tested within the IT department before being distributed within the overall company network. Bomgar allowed Blum to limit user access rights of their technicians, controlling specifically when they have access to their systems. Independent of country and language, all of the support cases are now handled via Bomgar. Looking ahead, the team at Blum expects demand to increase to support more Android and iOS devices, including iPads. With Bomgar in place, Blum will have the capability to service numerous operating systems and hardware devices.
Operational Impact
Quantitative Benefit
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