Social Services Enhanced By Digital Workflow
Customer Company Size
Mid-size Company
Region
- Pacific
Country
- New Zealand
Product
- FlowForma Process Automation
Tech Stack
- Microsoft 365
- SharePoint
- Microsoft Power BI
- Microsoft Azure
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Healthcare & Hospitals
- Cities & Municipalities
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Quality Analytics
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Tui Ora is the largest community-based health and social services provider in the Taranaki region of New Zealand’s north island west coast. The organization works to improve health, wellness, and quality of life for the local population, including Maori people who have lived in the area for centuries. As a nonprofit organization, Tui Ora runs more than 35 services and programmes on a tight budget. The organization is constantly under pressure to make every dollar count and find new ways to save time and money. Tui Ora services are all referral-based with initial patient information funneled from various sources such as GPs, self-referral, or any social service organization to a central team who direct people through to appropriate points of care.
The Challenge
Tui Ora, the largest community-based health and social services provider in the Taranaki region of New Zealand, was struggling with inefficient paper-based processes and complex SharePoint workflows. The organization's services are all referral-based, with initial patient information coming from various sources. However, the existing system was complex, expensive to maintain, and lacked visibility, preventing continuous improvement. The organization was under pressure to make every dollar count and find new ways to save time and money. The ICT team identified that improving the way processes and paperwork passed through the organization would be one way to increase efficiencies.
The Solution
Tui Ora chose the FlowForma Process Automation tool to improve and validate its work with the local community. The tool is a 'no-code' application that sits on top of SharePoint, making it easy to use and deploy. Five of the team took the SureStart course, FlowForma’s onboarding programme, during which they built their first process. The referral process was chosen as the first to be improved because it is the most complicated and critical workflow. The FlowForma Process Automation tool’s ability to administer security over all its processes was key to ensuring the privacy of sensitive personal data. Over the next four months, a further 11 processes were reviewed, consolidated, and migrated across. The application’s ease of use was key to how quickly it was deployed and adopted.
Operational Impact
Quantitative Benefit
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