Software Company Ensures Dependable Unified Communications and Collaboration with Service Assurance
Customer Company Size
Large Corporate
Region
- Asia
- Europe
Country
- United States
- Other
Product
- nGeniusONE
- OptiView XG
- TruView
Tech Stack
- Unified Communications and Collaboration (UC&C)
- VoIP and Video service assurance
- Instant Messaging and Jabber sessions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Root Cause Analysis & Diagnosis
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a well-established multi-billion dollar enterprise software company with more than 7,000 staff in offices located across North America, Europe, and Asia. For decades, this organization has been providing market-leading, financial services software – with online input, updates and downloads - to both consumers and small to medium businesses around the world. As a global software company, communications and collaboration were considered vital to the success of business operations. However, the company’s Unified Communications and Collaboration (UC&C) solutions were plagued by problems, causing significant disruptions for end users.
The Challenge
The software company was facing significant disruptions in its Unified Communications and Collaboration (UC&C) solutions. The corporate IT team was struggling to isolate and resolve domain problems due to the use of several dozen monitoring and troubleshooting tools. This resulted in a high degree of inefficiency and was costing the company over $1 million in maintenance expenses. The company lacked a single, viable tool for network and application service assurance of the entire enterprise, making it difficult to quickly identify the root cause of UC&C disruptions and resolve them in a timely manner. The company aimed to fill the gap in UCC visibility, improve operational efficiency, and drive cost savings through consolidation and standardization of monitoring tools.
The Solution
The IT team turned to NETSCOUT to address their pressing UCC requirements. They chose a combination of NETSCOUT products including the nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology and UCC server, OptiView XG WLAN and network infrastructure analyzer, and TruView appliance. These solutions allowed IT to identify problems without the delay and expertise required by the multiple screen and system investigations process that was previously being used. The nGeniusONE solution uses logical, contextual workflows to deliver critical insights for UC&C service assurance. The OptiView XG tool provides troubleshooting down to an interface level with active testing for switches and routers. And the TruView solution offers simplicity and ease-of-use workflows for rapid analysis.
Operational Impact
Quantitative Benefit
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