软件公司通过服务保障实现可靠的统一通信和协作
公司规模
Large Corporate
地区
- Asia
- Europe
国家
- United States
- Other
产品
- nGeniusONE
- OptiView XG
- TruView
技术栈
- Unified Communications and Collaboration (UC&C)
- VoIP and Video service assurance
- Instant Messaging and Jabber sessions
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- Software
适用功能
- 商业运营
用例
- 远程协作
- 根因分析与诊断
服务
- 系统集成
- 测试与认证
关于客户
客户是一家市值数十亿美元的知名企业软件公司，在北美、欧洲和亚洲设有办事处，员工超过 7,000 人。几十年来，该公司一直为全球消费者和中小型企业提供市场领先的金融服务软件，包括在线输入、更新和下载。作为一家全球软件公司，通信和协作被视为业务运营成功的关键。然而，该公司的统一通信和协作 (UC&C) 解决方案存在问题，给最终用户造成了严重干扰。
挑战
该软件公司的统一通信和协作 (UC&C) 解决方案面临严重中断。由于使用了几十种监控和故障排除工具，企业 IT 团队很难隔离和解决域问题。这导致效率低下，并使公司损失了超过 100 万美元的维护费用。该公司缺乏一个单一、可行的工具来保证整个企业的网络和应用服务，因此很难快速识别 UC&C 中断的根本原因并及时解决它们。该公司旨在通过整合和标准化监控工具来填补 UCC 可见性的空白，提高运营效率并节省成本。
解决方案
IT 团队求助于 NETSCOUT 来解决他们迫切的 UCC 需求。他们选择了 NETSCOUT 产品组合，包括具有自适应服务智能™ (ASI) 技术和 UCC 服务器的 nGeniusONE 服务保障平台、OptiView XG WLAN 和网络基础设施分析仪以及 TruView 设备。这些解决方案使 IT 能够识别问题，而无需延迟和专业知识，而这需要之前使用的多屏幕和系统调查流程。nGeniusONE 解决方案使用逻辑、上下文工作流程来提供对 UC&C 服务保障的关键见解。OptiView XG 工具通过对交换机和路由器进行主动测试，提供接口级别的故障排除。TruView 解决方案提供简单易用的工作流程，可进行快速分析。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform
Zapier, a company that enables non-technical users to push data between hundreds of web applications, was facing a challenge in automating and provisioning servers for optimal performance. The company's environment consisted of 50 Linux servers on the Amazon Elastic Compute Cloud (EC2), a Django application split across several servers, and a backend consisting of a dynamic number of celery task workers fed by messages published to a RabbitMQ cluster. They also maintained a number of internal web services on nginx in front of Gunicorn and Node.js processes. Redis handled simple key and value stores, with logging handled by Graylog2 and ElasticSearch. However, they realized that no level of automation would be sufficient without an effective monitoring solution in place. They needed a tool that could provide immediate alerts when something was breaking and could be easily implemented into their environment.
Case Study
Pipeline Insight Case Study: YARCDATA
YarcData faced challenges in determining the conversion rates of prospects into customers through various marketing efforts and identifying the source of its leads. They wanted to know the percentage of opportunities in the sales pipeline that came from different marketing events, web downloads, or self-sourced sales opportunities. Additionally, they needed the ability to drill down into the data to guide where to allocate more marketing dollars based on the success of previous efforts. Previously, YarcData relied heavily on spreadsheets and Salesforce.com reports, which made it difficult to extract the exact information they needed. This reliance on spreadsheets represented about 70% of their data presentation.
