Sovran Case Study
Customer Company Size
SME
Region
- America
Country
- United States
Product
- MigrationWiz
- UserActivation
- DeploymentPro
Tech Stack
- Office 365
- Google Apps
- On-prem Exchange
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Sovran is a professional IT support and management services provider based in Eagan, Minnesota. With over 25 years of experience in the IT industry, the company specializes in solving challenging connectivity issues across a variety of platforms. Sovran prides itself on its ability to provide comprehensive IT solutions and hosted services to its clients. The company employs 30 people and serves a diverse range of clients, making it a medium-sized player in the IT services industry.
The Challenge
Sovran, a professional IT support and management services provider, was seeking a method to make their end-user migrations to Office 365 more efficient. They were looking for a solution that would offer cost savings, user management, data protection, streamlined processes, and specialized configuration options. Manual migration was quickly ruled out due to its tedious nature and potential for data loss. The built-in tools with Office 365 that Sovran had previously used for onboarding new users and migrating data fell short in key areas, including stability and ease of use. The company needed a robust method for conducting Office 365 onboarding that would not take an excessive amount of time, would automate the entire process, and would not risk losing customer data.
The Solution
Sovran turned to BitTitan's solutions, having had a positive experience with their MigrationWiz product for data migration projects in the past. They were intrigued by the features of UserActivation, which automates the creation of end-user accounts in Office 365, assigns licenses, manages DNS changes, and automates the Outlook Configuration process on the desktops. Sovran began moving customers to Office 365 with UserActivation and were pleased with the rapid completion time. The solution allowed them to onboard customers quickly without any issues, greatly streamlining the transition. The feature of configuring Outlook profiles was also a key requirement for Sovran, which UserActivation delivered. The solution enabled Sovran to take on more customers and move them to Office 365 successfully, while saving on cost, time, and in-house IT infrastructure.
Operational Impact
Quantitative Benefit
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