SST, Inc. Enhances Gun Crime Detection with IoT and Cisco Jasper Control Center
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- ShotSpotter Flex
- Cisco Jasper Control Center
Tech Stack
- IoT
- Cloud-based service
- Real-time alerts
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Network Management & Analysis Software
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Security & Public Safety
Applicable Functions
- Field Services
- Business Operation
Use Cases
- Public Warning & Emergency Response
- Remote Asset Management
- Intrusion Detection Systems
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
SST, Inc., the makers of ShotSpotter Flex, is the global leader in providing gunfire detection and location technology solutions. The subscription-based service instantly notifies law enforcement agencies of any gun crimes in progress, delivering up-to-the-minute intelligence— including location of shooting, number of shots fired, number of shooters, as well as audio snippets of confirmed gun fire—to dispatch centers, police cars and even smart phones. The Internet of Things (IoT) is at the heart of the ShotSpotter cloud-based service: all gunshot-detecting sensors are connected to the Internet, and SST manages a network of thousands of connected devices around the world.
The Challenge
Unreported urban gun violence poses a serious threat to the safety of neighborhoods and entire communities. By the time the police receive a 911 emergency call, they’ve already lost precious time — time that could be used to locate the crime scene, secure evidence and save lives. When responding to gun violence, intelligence is everything, and having access to the most precise, detailed and timely data helps law enforcement in the fight against illegal gun crime. Before the company implemented Control Center in early 2013, all networked sensors were managed manually. SST had no visibility into whether sensors in the field were working correctly unless customers reported problems. Managing data plans and controlling how much SST was spending on data over different carrier networks presented additional challenges.
The Solution
SST, Inc. transitioned from a premises-based CapEx software license to a cloud-based IoT service model, significantly reducing costs for their customers while increasing the value delivered. The company now deploys, manages, and maintains the entire sensor network, taking the complexity of owning and managing infrastructure from their customers. The Cisco Jasper Control Center platform was implemented to manage the networked sensors, providing real-time alerts and visibility into device performance. This platform allows SST to monitor data usage, receive automatic alerts for data plan caps, and quickly diagnose device issues, ensuring the sensors are operational 24/7. The integration of Cisco Jasper into SST's operations has been seamless, enabling the company to expand its footprint and bring new devices and services online efficiently.
Operational Impact
Quantitative Benefit
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