St. Joseph's Health Centre: Designing a product to fit patient needs
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- Mappedin Digital Directory
- Mappedin Web Experience
Tech Stack
- 3D interactive map
- Smart Search
- Mappedin CMS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Human Resources
Use Cases
- Building Automation & Control
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
St. Joseph's Health Centre, also known as St. Joe's Toronto, is a community teaching hospital founded in 1921 by the Sisters of St. Joseph. The centre is home to one of the busiest emergency departments and birthing centres in Ontario, with more than 101,000 visits and 3,275 babies per year. St. Joe's vision is to advance the health of the city's west end by being Canada's best community teaching health centre to over 1,000 students and medical trainees each year. The three strategic priorities of the centre are to create seamless transitions of care, deliver an exceptional experience, and shape care through teaching and education.
The Challenge
St. Joseph's Health Centre, a community teaching hospital, has a complex layout with multiple wings that face construction at various times. Visitors often find it difficult to navigate the hospital due to the lack of distinguishing features and landmarks. Existing wayfinding tools such as static maps, signs, and directories have been rated unsatisfactory by visitors. The only effective wayfinding aid has been volunteers, but there are not enough to keep up with the demand. Mappedin, a company that has created a best-in-class indoor mapping platform, recognized that its product, which was tailored to the retail environment, needed to be adapted and optimized for the healthcare industry.
The Solution
Mappedin worked closely with St. Joe's to co-design a product that would meet the unique needs of the healthcare industry. They created a Digital Directory and Web experience with software uniquely suited to the healthcare industry. Kiosks will be placed at the main points of entry in the hospitals, allowing visitors to self-serve and freeing up valuable volunteer time. The new search functionality on the healthcare platform allows users to enter any of the information they have - the name of the doctor they're seeing, the department they need, or the procedure they are having - and be routed to the proper registration desk. The colouring of locations and size of text labels has been adapted for tiny but important locations on the map. In the healthcare directory experience, accessibility mode is automatically on, providing accessible routes that utilize elevators and ramps over stairs.
Operational Impact
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