St. Luke’s University Health Network Drives Decisions With Data
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Omni-HealthData
- WebFOCUS
- WebFOCUS Portal
Tech Stack
- Data Integration
- Master Data Management
- Business Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Predictive Quality Analytics
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
St. Luke’s University Health Network is a non-profit, regional, fully integrated, and nationally recognized network providing services at seven hospitals and more than 270 outpatient sites. The network’s service area includes Warren County in New Jersey, and Pennsylvania’s Lehigh, Northampton, Carbon, Schuylkill, Bucks, Montgomery, Berks, and Monroe counties. St. Luke’s has earned many honors for clinical excellence, including Truven Health’s 100 Top Major Teaching Hospital and 50 Top Cardiovascular Hospital. It is also a multiyear recipient of the Most Wired award, recognizing the breadth of its information technology applications for electronic medical records, telehealth, online scheduling, and pricing information.
The Challenge
St. Luke’s University Health Network was facing a challenge of obtaining a single, consolidated view of critical information due to diverse sources of data. This was affecting their clinical, financial, and operational analysis. The organization needed a solution that would allow stakeholders to gain insights across all mastered data domains and cover the full continuum of patient care. The requirements for this BI/EDW initiative included improving clinical quality, reducing costs, improving patient experience, building market share, and fostering success under value-based reimbursement models. The entire team was committed to increasing self-service reporting capabilities for end users and replacing a legacy warehouse and BI system.
The Solution
St. Luke’s University Health Network decided to create an enterprise health data warehouse with a single view of key business entities to support analytical applications. They implemented Information Builders’ WebFOCUS and Omni-HealthData to create Insights, a comprehensive healthcare enterprise data warehouse (EDW) and business intelligence (BI) platform that supports a large suite of reporting and analytics applications. The organization adopted a unique approach of working on analytics in parallel with the data integration and data mastering processes. This allowed them to deliver value throughout the implementation, avoiding a lengthy approach to building an EDW that might not ultimately align with business needs. The integration team started with the largest, most complex, and most important sources of data. This included multiple legacy hospital and ambulatory billing and electronic medical record (EMR) systems. Other data sources quickly followed, including a newly implemented Epic EMR, multiple internal physician databases, patient experience survey data, modeled cost data, staffing data, U.S. census and market data, clinical quality benchmarks, and more.
Operational Impact
Quantitative Benefit
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