StayinFront's Success with eQMS System for Global Quality Standards
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Robots - Wheeled Robots
Applicable Industries
- Education
- Electronics
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Experimentation Automation
- Visual Quality Detection
Services
- Testing & Certification
- Training
About The Customer
StayinFront is a leading global provider of mobile cloud-based field force effectiveness and customer relationship management (CRM) software for life science organizations. The company is headquartered in Fairfield, N.J., and has between 101-500 employees. StayinFront provides its clients with timely, accurate field data and actionable insights, enabling mobile sales reps to grow life science and consumer good businesses quickly and effectively. The company has a global customer base and sites in 10 countries, serving clients including Mondelez, Kellogg's, and P&G.
The Challenge
StayinFront, a leading global provider of mobile cloud-based field force effectiveness and CRM software for life science organizations, faced a significant challenge in maintaining consistent world-class quality standards across its operations. Their clients, including Mondelez, Kellogg's, and P&G, demanded high-quality standards. The COVID-19 pandemic triggered a deep market shift for their life science customers, forcing StayinFront to adapt quickly to maximize customer satisfaction. With a global customer base and sites in 10 countries, it became clear that StayinFront needed an electronic quality system to help them consistently execute high-quality operations with total visibility. They also needed a mechanism to onboard and train a growing workforce around core compliance demands like information security and corrective actions.
The Solution
StayinFront decided to implement an electronic quality management system (eQMS) after an extensive evaluation of the market. They chose Qualio and became customers in early 2021. Instead of rolling out the system across their entire global operation at once, StayinFront opted for a cautious and phased approach. They tested and collected day-to-day feedback on their new eQMS before deciding whether to expand. After a rapid onboarding process and seeing real operational value from Qualio, StayinFront decided to not only renew but expand their subscription and increase their Qualio user base to 375 active users. The electronic training management within Qualio allowed StayinFront to embed workforce training processes consistent across all global sites, thereby enhancing compliance, accelerating onboarding, and helping build a culture centered around quality and continuous improvement.
Operational Impact
Quantitative Benefit
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