技术
- 网络安全和隐私 - 安全合规
- 机器人 - 轮式机器人
适用行业
- 教育
- 电子产品
适用功能
- 产品研发
- 质量保证
用例
- 实验自动化
- 视觉质量检测
服务
- 测试与认证
- 培训
关于客户
StayinFront 是一家为生命科学组织提供基于移动云的现场人员效率和客户关系管理 (CRM) 软件的全球领先提供商。该公司总部位于新泽西州费尔菲尔德,拥有 101-500 名员工。 StayinFront 为其客户提供及时、准确的现场数据和可行的见解,使移动销售代表能够快速有效地发展生命科学和消费品业务。该公司拥有全球客户群,并在 10 个国家/地区设有分支机构,为亿滋 (Mondelez)、家乐氏 (Kellogg's) 和宝洁 (P&G) 等客户提供服务。
挑战
StayinFront 是一家为生命科学组织提供基于移动云的现场人员效率和 CRM 软件的全球领先供应商,在整个运营中保持一致的世界级质量标准方面面临着重大挑战。他们的客户,包括亿滋、家乐氏和宝洁,都要求高质量标准。 COVID-19 大流行引发了生命科学客户的深刻市场转变,迫使 StayinFront 快速适应以最大限度地提高客户满意度。 StayinFront 拥有全球客户群并在 10 个国家/地区设有分支机构,因此很明显,StayinFront 需要一个电子质量系统来帮助他们始终如一地执行高质量运营并具有全面的可见性。他们还需要一种机制来围绕信息安全和纠正措施等核心合规要求来入职和培训不断壮大的员工队伍。
解决方案
在对市场进行广泛评估后,StayinFront 决定实施电子质量管理系统 (eQMS)。他们选择了 Qualio 并于 2021 年初成为客户。StayinFront 没有立即在整个全球运营中推广该系统,而是选择了谨慎、分阶段的方法。在决定是否扩展之前,他们测试并收集了有关新 eQMS 的日常反馈。经过快速的入职流程并看到 Qualio 的真正运营价值后,StayinFront 决定不仅续订,而且扩大其订阅范围,并将其 Qualio 用户群增加到 375 名活跃用户。 Qualio 内的电子培训管理使 StayinFront 能够在全球所有站点中嵌入一致的员工培训流程,从而提高合规性、加速入职并帮助建立以质量和持续改进为中心的文化。
运营影响
数量效益
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