Sunny Delight Relies on JDA Support Services for Mission-Critical Assistance
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- JDA Warehouse Management
- JDA Support Services
Tech Stack
- Server Transition
- Online Case Support
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Food & Beverage
Applicable Functions
- Warehouse & Inventory Management
Use Cases
- Warehouse Automation
- Inventory Management
Services
- System Integration
- Training
About The Customer
Sunny Delight Beverages Co. is a leading producer of juice-based drinks in North America. The company is headquartered in Cincinnati, Ohio and its brands include SunnyD citrus punch, Elations dietary supplement for joint health, Fruit2 O flavored waters, and Veryfine 100% juices and juice drinks. Founded in 1963, Sunny Delight has more than 600 employees at its headquarters and main research and development center in Cincinnati, as well as five manufacturing facilities throughout the United States.
The Challenge
Sunny Delight Beverages Co., a leading producer of juice-based drinks in North America, was faced with the challenge of transitioning their JDA Warehouse Management production server to a new location. This transition was time-sensitive and needed to be completed within a 63-hour window. The company needed to partner with JDA to support the production server transition and consult with JDA experts before the transition to create a solid foundation of the support process. The company also needed to rely on the JDA Support Services team for troubleshooting and speedy resolution.
The Solution
JDA provided Sunny Delight with their Support Services which included guidance from product experts, technicians, and operations specialists. They also provided state-of-the-art processes and tools to diagnose issues quickly. Sunny Delight had 24/7 access to JDAUser.com for online case support, as well as product information, KnowledgeBase database, webinar archives, and Special Interest Group forums. With the help of JDA Support Services, Sunny Delight was able to perform a mission-critical production server transition ahead of schedule.
Operational Impact
Quantitative Benefit
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