Supply chain automation for distributors on the IoT
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
Product
- Cumulocity VendMe solution
- Cumulocity IoT platform
Tech Stack
- IoT
- Cloud-based deployment
- SAP® Enterprise Resource Planning (ERP) system
- Android® and iPhone® smartphone operator app
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Retail
- Food & Beverage
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Inventory Management
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Lyreco is one of the world’s largest office supply distributors. With 10,000 employees in 45 countries, Lyreco delivers 235,000 boxes to customers every day. The company prides itself on operational excellence in its processes, customer satisfaction, and high levels of environmental stewardship, having obtained both ISO 9001 Quality Assurance and ISO 14001 Environmental Impact Compliance certifications. Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. The company recognizes that more and more of the products its customers desire are becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.
The Challenge
Lyreco, a global office supply distributor, was facing challenges due to lack of real-time stock and sales insight. The company needed to improve service assurance and drive operational cost savings from restocking and servicing machines. The increasing digitalization, regulatory environment, and global competition were driving unprecedented change, and Lyreco needed to adapt its business strategies, better manage risk, and simplify critical processes to avoid being disrupted by change. The company recognized that more and more of the products its customers desire were becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.
The Solution
In order to further delight Nespresso customers, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity IoT solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules, and integration to Lyreco business systems. The solution is fully integrated to Lyreco's SAP® Enterprise Resource Planning (ERP) system, and includes an Android® and iPhone® smartphone operator app. The solution was set up and available in two weeks, providing service assurance to maximize customer service levels, stock management analytics and process support, and future solution support.
Operational Impact
Quantitative Benefit
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