Supply chain automation for distributors on the IoT
公司规模
Large Corporate
地区
- Europe
国家
- France
产品
- Cumulocity VendMe solution
- Cumulocity IoT platform
技术栈
- IoT
- Cloud-based deployment
- SAP® Enterprise Resource Planning (ERP) system
- Android® and iPhone® smartphone operator app
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 零售
- 食品与饮料
适用功能
- 物流运输
- 销售与市场营销
用例
- 供应链可见性(SCV)
- 库存管理
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Lyreco is one of the world’s largest office supply distributors. With 10,000 employees in 45 countries, Lyreco delivers 235,000 boxes to customers every day. The company prides itself on operational excellence in its processes, customer satisfaction, and high levels of environmental stewardship, having obtained both ISO 9001 Quality Assurance and ISO 14001 Environmental Impact Compliance certifications. Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. The company recognizes that more and more of the products its customers desire are becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.
挑战
Lyreco, a global office supply distributor, was facing challenges due to lack of real-time stock and sales insight. The company needed to improve service assurance and drive operational cost savings from restocking and servicing machines. The increasing digitalization, regulatory environment, and global competition were driving unprecedented change, and Lyreco needed to adapt its business strategies, better manage risk, and simplify critical processes to avoid being disrupted by change. The company recognized that more and more of the products its customers desire were becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.
解决方案
In order to further delight Nespresso customers, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity IoT solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules, and integration to Lyreco business systems. The solution is fully integrated to Lyreco's SAP® Enterprise Resource Planning (ERP) system, and includes an Android® and iPhone® smartphone operator app. The solution was set up and available in two weeks, providing service assurance to maximize customer service levels, stock management analytics and process support, and future solution support.
运营影响
数量效益
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