Telescope Health Provides Vital Virtual Healthcare Powered by Vonage and SourceFuse
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Vonage Video API
- SourceFuse Solutions
Tech Stack
- Cloud-native Solutions
- Video API Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Field Services
- Business Operation
Use Cases
- Remote Patient Monitoring
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Telescope Health is a physician-led healthcare solutions company dedicated to reducing barriers to care through human connection and technology. The company focuses on making healthcare more accessible by relying on integrity, compassion, and innovation. Telescope Health specializes in on-demand, preventative, and transitional care telehealth services for various healthcare entities, including ACOs, health systems, health plans, nursing facilities, and businesses. They also provide healthcare navigation services through a team of care coordinators, empowering individuals in their healthcare options. The company works closely with local governments and providers to build systems that deliver care to individuals who might otherwise not receive it, addressing inequities at the patient level and helping people take charge of their healthcare journey.
The Challenge
Telescope Health faced the challenge of addressing disparities in healthcare delivery, where many individuals do not receive necessary care due to barriers such as lack of transportation, insurance, or economic hardship. The company aimed to build a solution that could fill gaps in the current healthcare landscape, making care more accessible and reducing costs to the system. To achieve this, they needed to collaborate with the right technology providers to create a seamless user experience that could connect patients with high-quality care regardless of their location or time of need.
The Solution
To address the challenge, Telescope Health partnered with SourceFuse, a Vonage partner known for its cloud-native, bespoke solutions and services in the healthcare and life sciences industry. SourceFuse integrated the Vonage Video API into their cloud-based solution, enabling Telescope Health to connect patients with high-quality care seamlessly. The integration allowed for high-quality audio and video interactions that rival face-to-face meetings, eliminating the need for patients to travel. The video meeting tool was integrated directly into the solution, providing a hurdle-free experience for patients by allowing them to connect with caregivers through a simple click of a button. This seamless integration ensured that caregivers could access patient history and relevant data, enhancing patient outcomes and engagement.
Operational Impact
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