RingCentral > Case Studies > Tenthwave Enhances Customer Connectivity and Efficiency with RingCentral Office

Tenthwave Enhances Customer Connectivity and Efficiency with RingCentral Office

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Networks & Connectivity - Global Navigation Satellite System (GNSS)

Applicable Industries

Buildings
Telecommunications

Use Cases

Inventory Management
Personnel Tracking & Monitoring

Services

Hardware Design & Engineering Services
System Integration

About The Customer

Tenthwave is a full-service digital agency founded in 2010 and headquartered in New York City. The company offers a range of services including social marketing, digital strategy, web design, SEO, and sweepstakes management. Tenthwave has offices in several locations including Chicago, Detroit, Long Island, San Francisco, and Washington D.C. The company has over 100 employees and relies heavily on telephone communication to interact with its customers. Conference calling is an essential tool for the company to conduct its business.

The Challenge

Tenthwave, a full-service digital agency, was grappling with the challenge of managing multiple phone systems across its various offices. The company had a Nortel hardwire PBX, a self-managed Asterisk server, and Vonage, while its remote employees used their personal cell phones. As the company expanded, the need to add more staff to the system led to increased competition for resources. Tenthwave heavily relied on telephone communication for customer interaction, with conference calling being a crucial business tool. However, the company was paying $50 per conference line per month, and the number of lines purchased was limited, necessitating its own management process. The company was using multiple technologies for voice conferencing, leading to confusion and inefficiency.

The Solution

Tenthwave adopted RingCentral Office to improve connectivity and efficiency. With RingCentral, employees gained immediate access to their own conference lines at all times, eliminating the need for multiple technologies for voice conferencing. This solution was described as 'revolutionary' by the company. RingCentral also improved connectivity between offices and remote employees, making everyone feel more like part of the team. The features offered by RingCentral increased efficiency, with employees finding that they could be productive on their own without relying on the IT staff. RingCentral particularly increased efficiency in the IT department. Scalability became more manageable, with setting up an employee’s direct line becoming a quick and easy part of the company’s onboarding process. This saved the IT staff three hours per line. The IT staff, who previously had difficulty maintaining phone system hardware due to different service providers at each location, found RingCentral to be a more efficient solution.

Operational Impact

The adoption of RingCentral Office by Tenthwave led to significant operational improvements. The company was able to streamline its communication systems, eliminating the need for multiple phone systems across different offices. This not only improved connectivity between offices and remote employees but also made everyone feel more like part of the team. The features offered by RingCentral increased efficiency, with employees finding that they could be productive on their own without relying on the IT staff. The IT department, in particular, saw increased efficiency, with scalability becoming more manageable and the process of setting up an employee’s direct line becoming quicker and easier. This led to a more efficient onboarding process and reduced the workload of the IT staff.

Quantitative Benefit

Saved $50 per conference line per month with RingCentral
Saved three hours per line during the onboarding process with RingCentral
Increased efficiency by eliminating the need for multiple technologies for voice conferencing