Tenthwave 通过 RingCentral Office 增强客户连接性和效率
技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 网络与连接 - 全球导航卫星系统 (GNSS)
适用行业
- 建筑物
- 电信
用例
- 库存管理
- 人员跟踪与监控
服务
- 硬件设计与工程服务
- 系统集成
关于客户
Tenthwave 是一家提供全方位服务的数字机构，成立于 2010 年，总部位于纽约市。该公司提供一系列服务，包括社交营销、数字策略、网页设计、搜索引擎优化和抽奖管理。 Tenthwave 在多个地点设有办事处，包括芝加哥、底特律、长岛、旧金山和华盛顿特区。该公司拥有 100 多名员工，严重依赖电话通信与客户互动。电话会议是公司开展业务的重要工具。
挑战
Tenthwave 是一家提供全方位服务的数字机构，它正在努力应对管理各个办公室的多个电话系统的挑战。该公司拥有北电硬线 PBX、自我管理的 Asterisk 服务器和 Vonage，而远程员工则使用个人手机。随着公司规模的扩大，需要向系统中添加更多员工，导致资源竞争加剧。 Tenthwave 严重依赖电话通信进行客户互动，电话会议是重要的业务工具。然而，该公司每月为每条会议线路支付 50 美元，而且购买的线路数量有限，因此需要自己的管理流程。该公司使用多种技术进行语音会议，导致混乱和效率低下。
解决方案
Tenthwave 采用 RingCentral Office 来提高连接性和效率。借助 RingCentral，员工可以随时立即访问自己的会议线路，从而无需使用多种语音会议技术。该解决方案被该公司描述为“革命性的”。 RingCentral 还改善了办公室和远程员工之间的连接，让每个人都感觉更像是团队的一部分。 RingCentral 提供的功能提高了效率，员工发现他们可以自己提高工作效率，而无需依赖 IT 员工。 RingCentral 特别提高了 IT 部门的效率。随着建立员工的直线电话成为公司入职流程中快速而简单的一部分，可扩展性变得更加易于管理。这为每条生产线的 IT 员工节省了三个小时。 IT 人员以前由于每个地点的服务提供商不同而难以维护电话系统硬件，但现在发现 RingCentral 是一个更高效的解决方案。
运营影响
数量效益
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