The Access Group: Reducing Alert Noise and Enhancing Efficiency with IoT
Technology Category
- Cybersecurity & Privacy - Database Security
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Education
- Marine & Shipping
Applicable Functions
- Logistics & Transportation
Use Cases
- Intrusion Detection Systems
- Tamper Detection
About The Customer
The Access Group is one of the largest providers of business management software in the U.K., Ireland, and the Asia-Pacific region. The company offers a wide range of products, including finance and HR solutions, as well as industry-specific software for sectors such as education, health, and legal. With over 60,000 customers, the company has a diverse product portfolio across multiple sectors. The Access Group's primary goal is to become 100% SaaS within five years and to gain an end-to-end view of its business transactions. The company places a strong emphasis on customer-centric growth and innovation.
The Challenge
The Access Group, a leading provider of business management software, faced significant challenges in managing its hybrid, multi-cloud environment. With over 60,000 customers and a diverse range of products across multiple sectors, the company was struggling with constant alert noise from different environments. Software engineers were inundated with alerts, making it difficult to distinguish critical alerts from noise. This resulted in engineers spending hours sifting through past tickets and searching code, which detracted from their primary tasks such as scaling and shipping features. The company's goal was to become 100% SaaS within five years and to gain an end-to-end view of its business transactions. However, the constant alert noise and the lack of a centralized view across systems were major obstacles to achieving this goal.
The Solution
The Access Group implemented New Relic's application performance monitoring (APM) to gain visibility across systems and streamline the incident management process. This solution maps internal and external systems, providing a data-driven approach to work. It also automates alerts, allowing engineers to focus on mission-critical tasks. The alerts are configurable and can be fine-tuned based on metrics, events, and more. The team can also mute alerts based on their workflows. New Relic's solution also provides real-time infrastructure and database insights, enabling the company to identify slow transactions impacting customers and distinguish between internal and third-party processes. This has led to significant cost savings by reducing the number of machines in clusters and identifying busy servers.
Operational Impact
Quantitative Benefit
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