技术
- 网络安全和隐私 - 数据库安全
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 教育
- 海洋与航运
适用功能
- 物流运输
用例
- 入侵检测系统
- 篡改检测
关于客户
Access Group 是英国、爱尔兰和亚太地区最大的商业管理软件提供商之一。该公司提供广泛的产品,包括财务和人力资源解决方案,以及教育、健康和法律等行业的特定行业软件。该公司拥有超过 60,000 名客户,拥有跨多个领域的多元化产品组合。 Access Group 的主要目标是在五年内实现 100% SaaS,并获得其业务交易的端到端视图。该公司非常重视以客户为中心的增长和创新。
挑战
Access Group 是一家领先的业务管理软件提供商,在管理其混合多云环境方面面临着重大挑战。该公司拥有超过 60,000 名客户和跨多个领域的多样化产品,该公司一直在努力应对来自不同环境的持续警报噪音。软件工程师被警报淹没,因此很难区分关键警报和噪音。这导致工程师花费数小时筛选过去的票据和搜索代码,这分散了他们的主要任务,例如扩展和交付功能。该公司的目标是在五年内实现 100% SaaS,并获得其业务交易的端到端视图。然而,持续的警报噪音和缺乏跨系统的集中视图是实现这一目标的主要障碍。
解决方案
Access Group 实施了 New Relic 的应用程序性能监控 (APM),以获得跨系统的可见性并简化事件管理流程。该解决方案映射内部和外部系统,提供数据驱动的工作方法。它还可以自动发出警报,使工程师能够专注于关键任务。警报是可配置的,并且可以根据指标、事件等进行微调。团队还可以根据其工作流程将警报静音。 New Relic 的解决方案还提供实时基础设施和数据库洞察,使公司能够识别影响客户的缓慢交易,并区分内部和第三方流程。通过减少集群中的机器数量和识别繁忙的服务器,可以显着节省成本。
运营影响
数量效益
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