The Green Clinic: Supporting a Geographically Dispersed Multi-Specialty Healthcare Clinic
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Bomgar B200
- Dell KACE
Tech Stack
- Electronic Records Management System
- Active Directory
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
About The Customer
The Green Clinic in Ruston, Louisiana was established in 1948 with the philosophy that a cooperative effort among physicians was needed for the community to receive the best possible medical care. The clinic has developed into a true multi-specialty group practice, with approximately 50 physicians providing patient care that spans 25 different specialties. In addition to a primary office facility and a hospital in Ruston, the Green Clinic operates six satellite facilities, two in Ruston and four in the surrounding 80 mile rural area. The clinic's IT department is responsible for supporting approximately 450 employees and 700 devices.
The Challenge
The Green Clinic, a multi-specialty healthcare group in Ruston, Louisiana, operates a primary office, a hospital, and six satellite facilities. The clinic's IT department was using LogMeIn Rescue and LogMeIn Central to provide remote support to users. However, these tools did not support screen-sharing, a feature that would allow the IT team to remotely teach users how to perform tasks independently. This lack of functionality meant that training required either a costly trip to the remote location or downtime as the employee traveled to the main location for workshops. As clinic personnel began relying more heavily on smartphones and tablets, the IT department saw the need for a remote support solution that could support those devices as well.
The Solution
The clinic's IT department deployed a full electronic records management system and chose a Dell KACE appliance for IT system management. As part of a promotion, they were offered a demo of Bomgar, a remote support tool. The IT team found that Bomgar offered everything they had with the previous tools plus additional features. Bomgar's Jump Point technology allowed the support reps to establish connections quickly without putting agents on the users’ computers. Bomgar also enabled the IT team to customize portals that employees visit when they need support. The Bomgar B200 appliance is hosted within the clinic's firewall, not in the cloud like the previous remote support tools. It also integrates with Active Directory for password authentication.
Operational Impact
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