The Hospital of Calais Enhances Security with WALLIX PAM4ALL for External Provider Access
Customer Company Size
Large Corporate
Region
- Europe
Country
- France
Product
- WALLIX PAM4ALL
- WALLIX Access Manager
- WALLIX Bastion
- WALLIX Authenticator
Tech Stack
- Multi-factor Authentication
- Session Management
- Password Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Cybersecurity & Privacy - Security Compliance
- Cybersecurity & Privacy - Application Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Intrusion Detection Systems
- Remote Control
Services
- Cybersecurity Services
- System Integration
About The Customer
The Dr. Jean Eric Techer Hospital of Calais is a prominent healthcare facility in the Calais region of France, known for its specialized medical care in areas such as surgery, obstetrics, and mental health. With 962 beds, 1,800 professionals, and 200 doctors, the hospital provides comprehensive medical services, including follow-up and support for the elderly. As a Level A certified institution by the French National Health Authority, the hospital is a key partner in the medical services of the Calais region and a model in specialized fields like stroke, cancer, gynecology, and maternity. It is part of the Opal Coast hospital grouping and collaborates with various healthcare players from the northwest coast of France.
The Challenge
The Hospital of Calais faced significant challenges in managing and securing access for numerous external service providers who required 24/7 access to the hospital's IT resources. The hospital's IT department struggled with tracking and recording the actions and interventions of both internal and external parties, which was compounded by recurring but untraceable incidents. The lack of detailed data made it difficult for IT teams to conduct thorough incident investigations. Additionally, managing access authorizations for privileged users and controlling external service providers' access through strong authentication were critical needs that the hospital needed to address.
The Solution
To address its security challenges, the Hospital of Calais implemented the WALLIX PAM4ALL suite, focusing on the WALLIX Access Manager and WALLIX Bastion modules. These solutions provided session management, password management, and multi-factor authentication capabilities. The deployment of these modules allowed the hospital to gain visibility into all actions performed by external providers, with the ability to audit user sessions through complete recording and metadata extraction. The access management functions of WALLIX PAM4ALL ensured rigorous control over privileged user rights, requiring IT team approval for access to sensitive applications. The solution also enabled the hospital to define fine-grained access rights and authorizations, allowing precise role assignments without needing passwords for target equipment. Additionally, the multi-factor authentication solution offered flexible two-factor authentication options, enhancing security further.
Operational Impact
Quantitative Benefit
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