The Nebraska Medical Center Fixes Preventive Maintenance Challenges with ARCHIBUS
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- ARCHIBUS Space Management
- ARCHIBUS Service Desk
- ARCHIBUS Preventive Maintenance
- ARCHIBUS On Demand Work
Tech Stack
- ARCHIBUS
- AutoCAD
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Predictive Maintenance
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Formed in 1997 through the merger of University Hospital and Bishop Clarkson Memorial Hospital, The Nebraska Medical Center (TNMC) is the state’s largest health care facility with 621 acute care beds. It is the teaching hospital for the University of Nebraska medical school and boasts 6,000 employees, including 350 resident physicians. Those doctors help train 1000 students each year at a facility with an international reputation for organ and bone marrow transplantation, in addition to providing comprehensive oncology, neurology, and cardiology programs. TNMC’s facilities department is responsible for a nearly 4 million square foot main campus with an additional 600,000+ square feet at other educational, hospital, and clinic facilities in and around Omaha.
The Challenge
Every hospital faces the twin challenges of maintaining its facilities from both a strictly operational as well as regulatory compliance standpoint. The challenges just get bigger the larger the institution in question happens to be, and they don’t come much bigger – or better – than The Nebraska Medical Center (TNMC) in Omaha, Nebraska. TNMC, in fact, was recently named to the list of “100 Great Hospitals in America” by Becker’s Hospital Review.\n\nTNMC’s enviable reputation is supported in part by the expertise of that healthcare provider’s facilities department. The facilities team is responsible for a nearly 4 million square foot main campus with an additional 600,000+ square feet at other educational, hospital and clinic facilities in and around Omaha, points out Michelle Stalker, TNMC’s Senior Systems Engineer. That means placing added emphasis on preventive maintenance that complies with state and professional regulatory requirements.
The Solution
To track the space inventory and allocation of its multi-million square foot campus portfolio, TNMC implemented ARCHIBUS Space Management, which is essential in transacting chargebacks to departments based on location. It is also a key technology for Medicare reimbursement reporting. ARCHIBUS Service Desk was also introduced as an intake point for maintenance, space/construction, furnishings, floor plan, and requests and reporting for the Office of Projects and Initiatives.\n\nThe ARCHIBUS Preventive Maintenance and On Demand Work applications handle 800 to 1000 preventive maintenance and operational work orders a month, which may consist of monthly, quarterly, or yearly PM tasks as well as routine scheduled and unscheduled maintenance covering 18 problem types with 570 associated SLAs. Work requests are sent directly to the pagers of individuals or team leaders. The ARCHIBUS implementation is a big improvement over what preceded it. Now ARCHIBUS gathers all that information together so it’s easier, for example, to pull reports on things like failure rates of certain types of equipment.
Operational Impact
Quantitative Benefit
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